Customer service is central to what we do here at GFiber (formerly Google Fiber). We’ve always focused on anticipating and fulfilling customer needs, but you don’t have to take our word for it. We recently earned the highest customer satisfaction score in SpeedTestHQ’s 2026 ranking of major home internet providers. 

SpeedTestHQ’s “ISP Satisfaction Rankings 2026” ranks major fiber and cable home internet providers based on their customer satisfaction scores and most common customer complaints. GFiber earned the top spot in the rankings, noted as having the “Best Satisfaction” of all internet service providers in 2026. 

Based on real customer feedback

Additionally, GFiber achieved the highest J.D. Power score (88), the highest ACSI score (82), and a “Low” complaint rate, according to SpeedTestHQ’s research. SpeedTestHQ reviewed third-party studies from top consumer intelligence reports to inform their rankings, combining analysis from three sources:

• J.D. Power’s 2025 US Residential Internet Service Provider Satisfaction Study, which surveys nearly 30,000 customers on overall satisfaction, quality of service, value, trust, and customer support. 

• American Customer Satisfaction Index's (ACSI) 2025 Subscription Internet Service report, which rates providers on a 100-point scale based on customer interviews.

• The FCC Consumer Complaint Database, a public platform that publishes anonymous data about real customer complaints. 

Key trends in satisfaction rankings data 

Fiber vs. Cable Gap: Fiber providers scored 10 to 30 points higher than cable providers, with an average J.D. Power score of 82 for fiber, compared to 66 for cable.

Common Cable Pitfalls: According to SpeedTestHQ’s survey data, complaints among cable providers included unreliable speeds, data cap overages, price increases, and billing errors.

GFiber Strengths: GFiber was rated as having the “Best Satisfaction” for delivering on speed promises, offering transparent pricing with no contracts or data caps, and providing shorter customer wait times than other providers. 

GFiber is committed to delivering excellence

GFiber delivers an essential upgrade over traditional internet providers with a 100% fiber optic network designed to support symmetrical upload and download speeds and meet the bandwidth demands of modern digital life. Check if GFiber is available at your address and stay up to date on where we’re headed next at gfiber.com. 

Frequently asked questions

What is SpeedTestHQ? 

SpeedTestHQ is an independent internet speed test platform. They measure download, upload, ping, and jitter speeds, publishing guides to help people evaluate their internet providers. 

How were the 2026 ISP rankings measured? 

SpeedTestHQ ranked US internet providers using credible third-party reports, including J.D. Power, the American Customer Satisfaction Index (ACSI), and the FCC Consumer Complaint Database. GFiber ranked as the top-rated provider in both the J.D. Power and ACSI reports, with a low complaint rate from the FCC.

How did GFiber compare to other internet providers in the report? 

GFiber earned the highest scores in the J.D. Power and ACSI reports and maintained a low complaint rate with the FCC, leading SpeedTestHQ to award GFiber the overall verdict of “Best Satisfaction” over other providers. 

What do customers say about GFiber?

According to SpeedTestHQ’s “ISP Customer Satisfaction Rankings 2026,” GFiber consistently leads satisfaction surveys thanks to its reliable high-speed network, transparent pricing, and fast customer support.