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September 13, 2012

Building 180 fiberhoods—construction order and signups

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The final count is in—after tallying some last-minute pre-registrations, we have confirmed that 180 fiberhoods throughout Kansas City will be wired with ultra high-speed Google Fiber.
We’re really excited about this for a few reasons. First, it means that residents in 89% of Kansas City, Kan. and central Kansas City, Mo. fiberhoods will be able to get brand new, next-generation Fiber connected to their home. One gigabit connectivity will have an immediate impact on our users—the web will be faster, TV will be clearer, and uploading and downloading will be super speedy. Not only that, but we fully expect that gigabit speeds will lead to a wave of online innovation, led by Kansas City.
But we’re also excited because... well, because you’re excited. Our network is entirely built by demand, and clearly, there’s a lot of demand. So, without further ado, we’re happy to announce that the first fiberhood to receive Fiber will be Hanover Heights in Kansas City, Kan. Hanover Heights was the very first fiberhood to qualify (within two hours of our July announcement), and they kept up the momentum over the six-week rally, pre-registering the highest percentage of households in Kansas City, Kan.
We plan to install Google Fiber for our first customer in Hanover Heights within the next few weeks, and then we’ll move on to other fiberhoods on the Kansas side. To give Kansas Citians an idea of when they’ll get Fiber, we’ve published this approximate construction schedule.
On the Missouri side, the first fiberhood to get service will be Crown Center, which pre-registered a whopping number of apartment buildings and condos. Right now we’re still busy deploying infrastructure in central Kansas City, Mo., and we’ll start installing Google Fiber to Crown Center residents and other Missouri fiberhoods next spring.
It’s important to note that our construction schedule isn’t set in stone—many factors, such as a harsh winter, may affect timing. But we plan to be as transparent as possible if our estimates change, and we’ll post any new information on our website.
So what’s next?
Sign up now for Google Fiber
Our pre-registration process helped us determine where to build Google Fiber. Now it’s time for the next step—signing up for your service plan.
Anyone in a qualified fiberhood can sign up for Google Fiber, regardless of whether you pre-registered or not. Here’s how:

  • Go to and select “Sign up now.” On the next page, enter your address, and hit “Check Address” to confirm that your fiberhood is qualified. Select your service plan and any add-ons. Visit our website for more information about your options.
  • Sign in to your Google account. If you’ve already pre-registered for Fiber, sign in using the same email address you used to pre-register. If not, you can use an existing Google account, or create a new one.
  • If you haven’t already pre-registered, you’ll enter your billing information and pay your $10 pre-registration fee, which will be applied to your first bill. If you have already pre-registered, you don’t have to pay anything until you actually have service in your home.
If you live in a qualified fiberhood, you can sign up immediately. You’ll be able to sign up or change your plan until right before we begin installations in your fiberhood—and we’ll give you a heads-up when your signup window is running out. For Hanover Heights, you need to sign up by October 2nd. If you want more information or advice about our service plans, or if you have any questions about the signup process, we’re always here to help via email, phone or chat. And, if you’re having a hard time deciding amongst the different service plans, you can stop by our Fiber Space at Stateline & Westport Rd. to try out all of the options.