We’ve been working in a few homes over the last few weeks to make sure we can deliver a great experience, and along the way we’ve thought a lot about what “great” might mean. We want it to take the amount of time we (and you!) think it’s going to take. We want to be able to explain what we’re doing in easy to understand language, so it makes sense to you and it’s not just tech jargon! And of course we’re aiming for “one and done”—one visit, everything working when we leave your home.
There are two stages to getting you connected. First, we'll pull your Fiber from the street to the side of your house; we’ve already done this for several houses in Hanover Heights. Then we'll get in touch with you to schedule the second stage, your in-home installation. We’ve put together a short video to help you understand what to expect.
If you live in Hanover Heights and see a new box on the side of your house (and have gotten a Google Fiber sticky note on your door), look for an email or phone call from us in the next few days to schedule an appointment. When the installer arrives, he/she will ask you about where you want your devices and then get to work.
We’ve found that the difference between dreading an installation and feeling like you had a good experience comes down to us caring about the details that matter the most to you. For example, we’ll show up when we’re supposed to—at the start of your appointment, not somewhere in the middle. We’ll clean up any mess; each installer carries a vacuum cleaner. And we’ll answer your questions and teach you about your devices—don’t be afraid to ask us questions, or to ask us to explain something again in simpler language.
We think that these small details can make your installation efficient, helpful and memorable. And, if you have any ideas or suggestions that would make it even better, let us know!
Posted by Alana Karen, Director, Service Delivery, Google Fiber
Whether you're searching for stock tips or workout tips; whether you're looking to check off your holiday shopping lists or looking for shows for the kids; whether you want to catch some football or some fútbol, we've got you covered.
BabyTV, Big Ten Network, Fox Business Network, Fox College Sports Atlantic, Fox College Sports Central, Fox College Sports Pacific, Fox Deportes, Fox Movie Channel, Fox News Channel, Fox Soccer, Fox Soccer Plus, FS Kansas City, Fuel TV, FX, HSN2, KPXEDT2 - Qubo, KPXEDT3 - ION Life, Nat Geo Mundo, Nat Geo WILD, National Geographic Channel, Speed, Utilisima
Posted by Larry Yang, Google Fiber Product Manager
As we’ve worked with the community to build Google Fiber in Kansas City, we’ve been inspired by the creativity and ingenuity of local entrepreneurs. So this year, we’re excited to participate in Global Entrepreneurship Week, KC by co-hosting three different events throughout the week. We’d love for you to join us at any of them.
Your life in the cloud
Have you ever wondered how you can use the cloud to make your life easier? Or even wondered what cloud computing is? Tomorrow we’ll be at the Compute Midwest Conference, where Brad Abrams, a Product Manager on our Cloud Platform Team, will give a keynote speech about the evolution of, and future of, Cloud Computing. Brad will talk about what the cloud computing means, how it works, and, most importantly, how you can use it in your life. You can RSVP for Brad’s talk (and many others) at the Kauffman Center for Performing Arts on Friday, Nov. 9th at 11:35 AM Central Time.
Develop the apps of the future
Hackers and developers from around Kansas City will gather together on Saturday morning, Nov. 10th, to kick off the first-ever hackathon in the Google Fiber Space. The Compute Midwest Hackathon, sponsored by Kansas City IT Professionals, is a 24-hour app-building challenge, where hackers compete to develop the best new app. We’ll have a Fiber connection available for any hackers who want to try out Google Fiber speeds, and there are prizes available for the winners. Hacker slots are sold out, but you can come see presentations of the apps on Sunday morning, Nov. 11th at 10:30AM Central Time at the Fiber Space.
Build your startup
Finally, next Tuesday, Nov. 13th, we’re partnering with the Kauffman Foundation to bring you a day full of workshops and trainings to help you build and grow a successful business with the web and mobile. During our Google for Entrepreneurs session, Google engineers and product experts will teach you about our platforms and tools that can help you create innovative applications and growing businesses. At the end of the day, we’ll have a networking and cocktail reception. Please RSVP if you’d like to join us.
Hopefully we’ll see you some time this week!
Posted by Rachel Hack, Community Manager, Google Fiber