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October 2, 2013

Provo: the wait for Google Fiber is (almost) over!

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It’s almost time to open the firehose and let gigabit Internet flow to the “Silicon Slopes” — starting today, several thousand Provo residents (residential customers of the local Veracity Networks) can start signing up for Google Fiber. Sign-ups for the rest of Provo residents will open in January.
This sign-up process is different (and faster) in Provo than in Kansas City and Austin because our construction process is different. In KC and Austin, we need to install thousands of miles of brand new fiber-optic cables, which requires many months of planning, engineering and construction before we can open sign-ups and bring service to customers. Here in Provo, we purchased the iProvo network from the City of Provo, so a lot of this network already exists — we just needed to upgrade it to make it faster.
Veracity customers get the first crack at signing up for Fiber service — they’re already hooked up to our newly-upgraded fiber because they’ve been connected to the former iProvo network, so it will be efficient and quick to install Google Fiber for any of them who want to switch providers. This “first chance” opportunity is only for Veracity residential customers right now; other Provo residents and local small businesses can go to our website and sign-up to be notified when Fiber is coming to their area.
If you’re a Veracity residential customer, this means you’re eligible for Google Fiber service, including an Internet connection that’s up to 100 times faster than basic broadband. All you have to do is go to, enter your address, and select which Google Fiber package (Gigabit Internet, Gigabit + TV, or Free Internet) you want. In order to get this early access to Google Fiber, make sure you sign up before October 31.
This process is slightly different for those of you who live in apartment buildings or condos (what we call “Multi-Dwelling Units,” or MDUs). Since we need to bring Fiber to the entire building, the process takes a little longer. We are starting the conversations with landlords and property owners across the city. If you live in a building with 9 or more units, get in touch with your landlord and (1) tell them that you want Google Fiber, and (2) ask them to fill out this form. A member of our local Provo Fiber team will contact your landlord to discuss next steps on how to bring gigabit speed to your unit.
Have questions? Confused about what this means for you? Just give us a call, email us or do an online chat with our customer service team. We’re here and ready to help, 24/7.