Official Blog
The latest news from the Fiber team
And the Gold Award goes to . . .our customers!
Monday, March 05, 2018
Hey, did you hear Google Fiber won the Gold
Stevie Award
for Customer Service Department of the Year in Telecommunications for the second year in a row? We are pretty proud to be able to serve our customers, so you might have heard it if you stopped by a Fiber Space to ask a question, catch a movie or grab a cup of coffee.
Or perhaps one of our call center reps in Austin or Boise mentioned it to you or maybe your Google Fiber technician showed you
this video
of the ceremony while testing your Fiber connection.
Okay maybe not, but even if this is the first time you’re even learning about the existence of Stevie Awards for Customer Service, I hope that you have felt our passion to transform what’s expected of customer support in this industry.
We love our customers and want to make them happy. So if you want to get in touch with us -- for any reason --
let us know
! We’ll keep working to get better -- because while Gold is the best Stevie you can receive, we know there is always room to improve.
I’m the guy on the left - with my teammates.
Posted by Nodas Papadimitriou, Customer Happiness Program Manager
~~~
author.name: Nodas Papdimitriou
author.title: Customer Happiness Program Manager
category: company_news
Black History Month at Google Fiber - An Overview and Look Back
Friday, March 02, 2018
Wednesday marked the end of Black History Month - and what a month it was! Google Fiber is proud to have celebrated with community partners across our Fiber cities. We hosted over two dozen events across the country that focused on encouraging meaningful conversations, celebrating accomplishments, and giving participants an opportunity to have interactive experiences with historic places like Selma, Alabama.
Highlights:
Huntsville
Google Fiber sponsored the inaugural
Because of Them, We Can
event celebrating the accomplishments of African Americans from Alabama, including
Angela Davis
,
Carl Lewis
, and
Condoleezza Rice
” -- all Alabamians -- as well as others. It was an afternoon of music, spoken word, and powerful discussions.
Salt Lake City
Our team took Google Expeditions Cardboard VR (virtual reality) technology to students at Newman Elementary, one of our valued Title One school partners. We used the time to demonstrate how infrastructure to deliver superfast Internet is built to homes and how it helps lead to innovations like VR. We led students through a
Google Expedition
of Civil Rights history, where they learned about key leaders and landmarks. Their VR journey included a visit to the Lincoln Monument steps where Dr. Martin Luther King, Jr. delivered his “I Have a Dream” speech; to the Supreme Court steps where the students learned about Thurgood Marshall and the
Brown v. Board of Education
decision; and then concluded with a visit to the Selma-to-Montgomery March museum.
Nashville
Building on the success of Marvel’s
Black Panther,
“afrofuturism” was the theme of the Fiber Space as Nashvillians came together for a panel discussion to define “afrofuturism,” media representation of African Americans, and what it means to be a “Black Geek.” Check out Nashville Public Radio’s coverage at:
How a Black Superhero Inspired Conversations about Race and Technology in Nashville.
Austin
Google Fiber celebrated with the
Carver Branch
of the Austin Public Library where over 200 members of the community gathered and utilized Google Cardboard virtual reality technology to experience and learn about significant contributions of African Americans throughout history, such as the
Artifacts of the Tuskegee Airmen exhibit
.
Atlanta
Over 50 students from Dillard University, Morehouse College, Spelman College, and Xavier College came to the Google office in Atlanta for a Hackathon. The students enjoyed food and fun while they created projects in a 24-hour timespan with the help of their peers and Google engineers. The projects spanned from fun to serious, with apps to help make reporting crimes on campus easier, interactive campus maps, and to help students find computer science tutors!
While Google Fiber’s work to advance technology access and inclusion happens year-round, we take pride in the community and school partnerships that came together during February to celebrate Black History Month. We look forward to even more opportunities for learning and growth in 2018.
Posted by Daynise Joseph, Community Impact Manager
~~~
author.name: Daynise Joseph
author.title: Nashville and Huntsville Community Impact Manager
category: community_impact
The Google Fiber blog is now located here
.
Labels
3d
Android
announcement
app
apple
April Fools
Austin
CBRS
channels
channels tv
choose dubs dread service plan
cinemax
Community Connections
Connected Communities
construction
deadlines
digital divide playbook mbit
Digital Inclusion Fund
Discovery
education
education schools students
en espanol
Español
expansion
Fiber behind the scenes
fiber poles
Fiber Space
fiber tv
fiberhood
fiberhood deadlines
fiberhoods deadlines signup
fiberhoods installation
Gladstone
Grandview
gybo
hbo
installations hanover heights
iPad
kansas
kansas city
Leawood
lee's summit
local government
Merriam
Mission
Missouri
nashville
North America
olathe
On Demand
otmr
Prairie Village
premiere
premium package
Provo
Raleigh
raytown
SAS
shawnee
sign up installation
signup
small business
spectrum
True Blood
tv
website
Archive
2021
Apr
Mar
Feb
Jan
2020
Dec
Nov
Oct
Sep
Aug
Jul
May
Apr
Mar
Feb
Jan
2019
Dec
Oct
Aug
May
Feb
Jan
2018
Nov
Oct
Jul
May
Mar
Feb
Jan
2017
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Mar
Feb
Jan
2016
Nov
Oct
Sep
Aug
Jul
Jun
Apr
Mar
Feb
2015
Dec
Nov
Oct
Sep
Aug
Jul
May
Apr
Mar
Jan
2014
Dec
Nov
Oct
Sep
Jul
Jun
May
Apr
Mar
Feb
Jan
2013
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
2012
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Feb
2011
Dec
Aug
Jul
Jun
May
Mar
2010
Dec
Oct
Jul
Mar
Feb
Feed
Follow @googlefiber
Follow