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We heard you, Charlotte, and we’re happy to say that as of today all new and existing Google Fiber customers in the Queen City can get our new 2 Gig service! 

You can now sign up on our website and see for yourself the difference that doubling your download speed can make. There are a few things you need to know to make sure your home is ready for 2 Gig — check out this blog post for more information. 

Posted by the Mary Ellen Player, Head of Sales Charlotte

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It’s been nearly a year since many businesses and schools began working from home because of the COVID pandemic. And while many of us have learned new ways to use technology and the internet to keep in touch (while staying apart), many families are still facing challenges accessing the resources and tools they need to work or study online. Digital inclusion is key to creating a more equitable world, and Google Fiber continues to work with organizations across the country to address this challenge.

Since 2016, the National Digital Inclusion Alliance’s (NDIA) has hosted the Net Inclusion Conference annually, bringing together digital inclusion practitioners, advocates, academics, businesses, and policymakers to share their knowledge and learn from one another. This conference has been a consistent catalyst for innovation and best practices across the digital inclusion community, and Google Fiber is proud to support Net Inclusion again this year. This time the conference will feature a new virtual format over a series of weeks rather than concentrated into just a few days, which will allow even more people to participate.

The 2021 Net Inclusion Conference series includes eight one-hour webinars, every Wednesday from April 7th through May 26th. These webinars are open to any and all advocates, policy makers, academics and boots-on-the-ground folks who want to learn more and help expand the conversation around digital inclusion. We hope some of you’ll join us! If you are interested, register here.

Posted by Daniel Lucio, Community Impact Manager

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As 2021 gets properly underway, we’re checking in with each of our city teams. Starting with Austin, over the next few months we’ll be posting updates from our teams across the country, sharing what’s happening in each community and what our local customers can expect next.

The last month has been a challenging one for our city, and in many ways we’re still recovering as a community. Like many of you, our Google Fiber Austin team spent days without power, water, heat, and, yes, internet. 

As a team, we are as committed as ever to making sure our customers stay connected as we continue to build out our Google Fiber network across the city. In fact we recently launched service in Allandale, North Loop, Mueller and North Shoal Creek, and soon we’ll be live in other parts of North Austin. We’re also continuing to connect buildings across the city of Austin with Google Fiber Webpass (if you’d like us to connect your apartment or condominium, let us know). 

Read on to find out more about what’s happening with Google Fiber in Austin.

New Fiber Space opens on South Lamar


Today, we are opening the doors to our brand new Fiber Space at 701 South Lamar Boulevard with easier access and parking for our customers, something you’ve told us you wanted. The new Fiber Space will be open from 10 AM to 3 PM Monday through Saturday. Safety is our number one priority, and our customer retail experience is designed to keep our customers and our team members happy and healthy — including customer occupancy limits, on-site social distancing and masks and enhanced cleaning protocols.

South Lamar is an incredibly vibrant neighborhood, and we’re looking forward to getting to know our neighbors. We hope you’ll come visit us, and check out our incredible mural by Austin artist, Catie Lewis, and local photography by Austin Fiber team member, Rose Lichtenfels.

While we’ve closed our downtown retail space to the public, the building will remain our main office for our growing local Google Fiber team. We recently welcomed John-Michael Cortez as our new Government and Community Affairs Manager to lead our community efforts in Austin. John-Michael brings a deep knowledge and love for his hometown of Austin to his new role. We’re hiring for several roles in Austin — we’d love to have you join our team.

HACA launches a new Gigabit Community

This month we’re proud to help the Housing Authority of the City of Austin (HACA) welcome new residents to Chalmers Court East, our 10th Gigabit Community in Austin. 110 residents will receive a gigabit internet connection at no cost. Through our Gigabit Community program, Google Fiber currently provides the option for free gigabit internet to more than 875 families in HACA communities across Austin.

We’re also continuing to bring free gigabit internet service to new Community Connections partners. Over the past year, we’ve connected four new community partners in Austin, including OutYouth, Oswaldo “A.B.” Cantu Pan American Recreation Center, American Institutes for Research (Southwest Educational Development Corporation) and Austin Groups for the Elderly (AGE) of Central Texas, which brings the total to 36 Community Connections across Austin. These incredible organizations are working to help our neighbors everyday, and we’re proud to be able to help connect them and the people they serve. 

Continuing to grow our network

We’re continuing to build out our network, rolling out service in new areas every few weeks. Currently, you may see our crews in North Shoal Creek, Allandale and Rosedale. As usual, we’re working to make sure that residents are kept up-to-date on any activities happening in their neighborhood. If you have questions about construction in Austin in your community, give us a call at (877) 454-6959.

Austin will always be weird, and Google Fiber is working to make sure Austin is wired. To stay up-to-date on service in your area, check availability for your address and join our email list. 

Posted by the Austin Fiber Team

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