Connect blog-icon

Google Fiber works with incredible partners across the country working to make digital equity a reality in our communities. Back in 2019, we shared the innovative work of Libraries Without Borders US (LWB US) in San Antonio, TX, and now we’re thrilled to welcome Victoria Becker, Communications and Engagement Associate, to provide an update on those efforts through the pandemic and beyond. LWB US is a non-profit organization that delivers access to information, education, and cultural resources. From parks in Baltimore to laundromats in San Antonio, LWB US designs innovative tools and programs that meet people where they are with the resources they need most. 


Thumbnail


Libraries Without Borders US (LWB US) has been working to promote access to information in underserved communities across the country since 2015. Fundamental to our work is designing and implementing innovative programs that reimagine libraries, often by transforming nontraditional spaces into hubs for community learning and engagement. With this mission in mind, we took our work to the laundromat, prompting the birth of the Wash and Learn Initiative (WALI).

Why laundromats? The average laundromat user has an income of $28,000; 1 in 4 individuals in this income bracket do not have access to broadband internet. By partnering with local libraries and organizations, LWB US brings not only books, computers, and internet connection directly to laundromats, but also digital skills trainings and curated resources that promote literacy, digital access, health education, legal information, and other issues. In doing this, LWB US could ensure that community members had easy access to critical resources, all while doing their weekly wash.

In March 2020, with the onset of the COVID-19 pandemic, we completely reimagined our work and shifted gears in response to swiftly growing needs. We designed and implemented the ConnectED Technology Kit program: an initiative to provide our constituents with a backpack equipped with a laptop, mobile hotspot, and a curated educational resource packet to be used at home. Last year, LWB US distributed over 120 kits to families in San Antonio outside Wash and Learn Initiative laundromats, including our newest WALI laundromat Laundry Rey’s.



We’re building on the work we did last year outside by bringing programming back inside. LWB US recently reinstalled the bookshelf at Laundry Rey’s, the first hint of WALI reinstall. With the support of Google Fiber, we are able to safely reimplement programming in our San Antonio WALI laundromats to continue to serve our community. Check out the video below see this incredible program up close and hear from our staff and stakeholders:

(((youtube)))

For more information about WALI or LWB in San Antonio, contact Lisa Alvarenga, our San Antonio Project Coordinator.

Posted by Victoria Becker, Communications and Engagement Associate, Libraries without Borders - US.





Read More

Next up in our city update series, we travel to Charlotte and see what’s happening with our Queen City team. 


Thumbnail


Hello! It’s been a while since we’ve checked in from Charlotte, but we’ve been on the move across the metro area. In addition to offering our high-speed internet service in North & South Charlotte, and apartments and condos in Uptown, we’ve recently started serving Hidden Valley and we’re continuing to expand our network in various parts of the city.

We’ve also recently started expanding our network to some Charlotte adjacent communities. We’re excited that Concord announced last week that Google Fiber is coming soon, and construction efforts are also already underway in Matthews. We hope to serve our first customers in both these cities by the end of the year.

Helping our community connect

In Charlotte, we’ve always worked closely with our libraries to help more people get online. This year, we’ve taken that show on the road, collaborating with Project OutPour and Hope Vibes to equip their mobile hygiene units with Wi-Fi, through the coordination of the Charlotte Mecklenburg Library Foundation. The project will be launching its second location soon, allowing our local homeless population to do laundry, shower, and get online in one place. 

This year, we also joined select members of Tech Rising to launch the Tech Idea Incubator Fund, a micro-grants program intended to seed innovative ideas from nonprofit organizations that are committed to eliminating the digital divide and fostering digital inclusion and equity.

Google Fiber is proud to invest in Digital Charlotte’s Digital Navigator Program, dedicated to ensuring that everyone in Mecklenburg County can find and connect with digital inclusion resources. 

What’s next?

As you can see, we’ve got a lot going on in the Charlotte metro area. We are continuing to grow the Google Fiber team across all of our teams and cities. If you are interested in potentially joining our team, check out our job listings at fiber.google.com/careers.

Posted by Spencer Walston, Head of Sales; Jason Smith, Tech Lead; & Jess George, Government & Community Affairs Manager.



Read More

Thumbnail


Wi-Fi networks are the ubiquitous way that most of us connect to the Internet. Simpler than finding a wire to plug into our device (assuming our device can be plugged in at all), Wi-Fi has been providing network services ever since 1997 (and the original model it was built on traces all the way back to ALOHAnet in Hawaii in 1971. For more about how Wi-Fi came to be, check out this page). Despite this long history … or perhaps because Wi-Fi is such a big, seamless part of our lives, we often overlook Wi-Fi security, resulting in a variety of concerns ranging from the annoying to the potentially catastrophic.

Why do we care?

In almost every security presentation or document, there is a “scare the user” section … and this is that section. Here we’ll list all the horrible things that can happen if you don’t secure your Wi-Fi network. They’re listed from just annoying to horrifying.

1. Piggybacking:

Simply put, someone else can use your home Wi-Fi to access the internet. In most cases, this will merely increase the use of your network bandwidth (which, depending on your network provider, may impact your bill). But if they use your network connection to perform illegal activities, it can make your life very difficult. The last thing anyone wants is a knock on the door from the police due to illegal activity traced to your house. Or more likely receiving a copyright violation notice from your ISP or possibly having your service terminated for copyright infringement.

2. Network capture/sniffing:

Looking at what someone else is doing on a computer network requires two things: access to that network and the ability to decode the traffic once you have that access. With Wi-Fi, access is easy … no physical connection is required, just someone close enough to access the radio signal (and with modern antennas, that can be surprisingly far away — up to a mile). As for decoding what you are up to online, while most internet traffic is encrypted by the application (thank you TLS, not everything is protected … and you’d be surprised how much metadata about someone’s activities you can get from the unencrypted traffic. You can potentially tell what websites someone is visiting, even if you can’t see the web traffic itself.

3. Abusing network services:

Many people have network attached printers, file servers, cameras, home security systems, and other smart home devices. Most of these devices try very hard to make using them easy and intuitive … the last thing manufacturers want is to annoy their customers with too many steps. But the same features that make it easy for you to use may make it easy for an attacker to use as well. This can range from printing garbage to stealing data from your file servers to watching people via the camera and even unlocking your front door.

But there are ways to prevent all these problems. Below you’ll find ways to make your home network more secure. We’ve listed them from easy to hard, from most important to least important. At a high level, everyone should do steps 1 & 2, and should think about step 3. If you’re especially tech savvy, then step 4 is a good step to take, although it can make troubleshooting access issues a bit more difficult. Finally, step 5 isn’t a technical step, but is standard maintenance that everyone should consider.



The first step, and one that is more and more common by default on Wi-Fi devices, is to enable encryption. There are several Wi-Fi encryption standards, with different levels of rigor and difficulty to break. Starting with WEP, then came WPA, WPA2, and (launching soon) WPA3. As these levels have evolved, they’ve gotten harder and harder to crack, using the latest in cryptographic standards.

Setting up Wi-Fi encryption is a fairly straightforward task. For Google Fiber devices, the online support pages walk you through enabling WPA2 encryption on the network box (and here’s how to do it on Google WiFi). Other manufacturers will have other processes to enable Wi-Fi encryption, and if it isn’t done by default, it should be the first step you take when setting up your home network (search online if instructions are not included in the box).



Almost every Wi-Fi access point that ships today comes with a default SSID and default login credentials (aka admin password). This is handy and helpful for launching the device, but these defaults are often easily determined, printed on the side of the device, or both. As such, changing them to something you know that’s hard for others to guess is a great way to prevent someone easily figuring out the credentials and taking over your Wi-Fi device.

The same page that shows how to set up encryption on the Google Fiber network box also walks through changing the SSID and password (check here for how to do this on Google WiFi).



Do you have smart home devices at home? Does half your house chirp if you say “Hey Google” or “Alexa”? Maybe an Android TV device for watching YouTube TV on your main set? If so, often these devices don’t need to be on the same network as your home computers, phones, tablets, and other computer devices.

Many newer Wi-Fi routers allow you to set up multiple SSIDs, sometimes also referred to as setting up a guest network in addition to your main one. In this way, you can separate your smart home devices from your main household network, isolating devices that don’t need to talk to the printer or file servers or the like off into their own space. With the explosion of devices that simply connect to the internet, there is no reason to allow them to access other local devices.



Most Wi-Fi routers have the ability to lock down an SSID so that only devices with approved MAC addresses can use them. At a high level, a MAC address is a unique* identifier that every network device has for identifying it on the local network. While the IP address assigned to that device may change, the MAC will stay the same*.

Given this, if you know the MAC addresses of the devices in your house, you can lock your Wi-Fi so that ONLY those devices can access the network. So even if an attacker was able to get the SSID and encryption information, they still couldn’t access the network as their device wouldn’t be on the approved list.





So at this point, you’ve set up your home router: It is encrypted, with a personalized SSID, and has new admin credentials. You may also have set up multiple networks to separate devices that don’t need to talk to each other. Perhaps you’ve even gone to the effort of locking devices by MAC address. You’ve done the key technical steps, and now it’s time to think about maintenance. 

Just like you change the oil in your car, the filters in your furnace/AC, or the batteries in your smoke detectors, so you also need to update and change the settings of your Wi-Fi every 6 months or so:

  • The first thing to do is check for updates. Similar to how the OS on your phone/computer/etc receives new versions, there will also be new versions of the firmware that runs your Wi-Fi router. Check to make sure you’re running the latest version — if you aren’t sure how to do this for your device, do an online search with your model name/number and “firmware update.”


  • Review your router logs. Check to make sure you know all the devices that are on your network. If you set up MAC address filtering, verify all those devices are still in use. If you threw something out, then make sure you’ve removed it from the approved address list.


  • Rotate the encryption key. This is going to be annoying, there is no way to get around that. Every device on that SSID will need to be updated with the new key. But if you did have someone who had figured out the key and was surreptitiously using your Wi-Fi, rotating the key will knock them off your network.


  • Change the admin credentials. Similar to underwear, passwords should not be shared and should be changed regularly.


Wi-Fi is here to stay and will remain the main way we’ll be getting online for the foreseeable future. By taking a little bit of time, you can make sure that there are no security surprises lurking on your home network.

* Yes, MAC addresses can be changed, but that is rare, and highly unusual.

Posted by Chris Roosenraad, Head of Security, Privacy, & Trust.






Read More