The best TV is online over a great internet connection. Google Fiber has been upgrading our Fiber TV customers to our new TV experience since June, and now it’s even easier to get the best TV available! Customers can now get their own Chromecast with Google TV and upgraded home Wi-Fi with Google Wifi through their Google Fiber account (and also sign up for the streaming service of their choice) in just a few clicks.

Traditional TV is expensive and outdated, so we're working to upgrade our customers to streaming options, and will ultimately retire Fiber TV in all our markets. (Don't worry, current TV customers will get 90 days notice before their plan changes!) We want to make sure everyone gets the best TV for them, so we’re offering different options to meet different needs. And as always, our great customer service team is standing by to walk our customers who need extra assistance through this upgrade. We know change can be hard, and we want to make this transition as painless as possible for all our TV customers. 

We’ve already completely upgraded Fiber TV customers in Nashville, Huntsville, Salt Lake City, and Provo. Raleigh-Durham, Charlotte, and Irvine will finish their transitions by the end of September, with Austin and Atlanta following at the end of November. While we don’t have a timeline for Kansas City just yet, right now is the right time to make the switch! Everyone deserves better TV, and we’re ready to help our customers make it happen.

Posted by Liz Hsu, Director of Product Strategy

Today, we’re starting to place Google Fiber in the City of West Des Moines’s conduit network. Once we’ve completed the first segment, customers in some areas of the northeast corner of the city will be able to sign up for 1 Gig or 2 Gig internet service. 



If you are interested in getting updates on availability in your neighborhood, sign up on our website (and in the meantime, make sure your house is ready to go, sign up for your free connection to the conduit network at the city’s Plant the Speed website.)

We’re also very excited to be the presenting sponsor of the Chamber of Commerce’s inaugural Raccoon River Rally. We’re looking forward to meeting you there (and seeing your awesome cardboard boats!)

Posted by Sarah Sparks, West Des Moines Customer Acquisition Manager