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October 24, 2022

Cybersecurity Awareness Month: Your Google Fiber Account

  • , product news

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October is Cybersecurity Awareness Month! While our customers’ security online is a top priority for us all year long, this is a great opportunity to make sure they understand how to protect themselves and their accounts as much as possible.


Here’s the best way to secure your Google Fiber account and how to confirm that it is a real Google Fiber representative you are talking to over chat or on the phone.


Secure from the start

When you first sign up for service with Google Fiber, you will be asked to set up a PIN code. This PIN is the primary means for authenticating your account when you call in to support. Authentication is required for almost any change of service, change in account, or to discuss any details of a past or current bill. You can change this PIN code at your convenience through the online support portal.


If you call into the Google Fiber support center, the customer service representative will ask you to provide your PIN code before they can answer certain questions or make almost any changes to your account.


Being confident in your Google Fiber interactions

There’s a lot out there about scams being run by people who want to compromise your accounts. Here’s how to know that you are talking to Google Fiber and not an imposter:


  • No Google Fiber employee or representative will ever ask you for your credit card number. In order to protect your information, all credit card and billing information is managed by the customer through the Google Fiber online “manage my account” options within their account.

  • Google Fiber support representatives may ask you to confirm your PIN code (see the paragraphs above).

  • You will never be asked for your social security number, bank account number or any other financial information. All billing is done via credit card.

  • You will never be asked to pay for anything with cash, check or any other non-credit card methods.


Your PIN is the key to making sure your account is secure. And now that you know what to look for, we hope you’ll feel even safer online. 


(And in case you missed it last year, please check out our post on making your home WiFi network more secure, yet another way to add an extra layer of safety to your online life.)


Posted by Chris Roosenraad, Head of Security