When we talk about the future of GFiber internet, we often focus on the incredible engineering: the speed, the capacity, and the pure potential of light-speed connectivity. But for me, the real win is simpler: it’s the trust you place in us every day. That’s why I’m so energized to share that, for the third consecutive year, GFiber has been Ranked #1 in Customer Satisfaction for Residential Wired Internet Service in the South Region by the J.D. Power 2025 U.S. Home Internet Provider Satisfaction Study. This isn't about a trophy; it demonstrates that the sustained focus our team puts on upending the historical status quo for service (from reliable service to ease of doing business) is making a tangible difference in your home and community.

At GFiber, our growth strategy has always been rooted in a core belief: fastest, most reliable service, honest all-in pricing, and transparent communication build lasting trust. This recognition is especially meaningful because the J.D. Power award is literally "The Voice of The Customer." We treat every piece of feedback that contributes to this ranking as clear direction on where we can do even better. When the data tells us we’ve successfully delivered high-quality service and built trust — as it has now for three years running — it recognizes the hard work of our teams (from field, engineering, network operations, product, to customer support and more) and pushes us to maintain, and even improve, that standard across every dimension of your experience. We earned your trust, but keeping it requires constant focus.

To every customer who has taken time to share their experience: Thank you. This three-peat isn’t a finish line, it’s a powerful motivator. Our commitment is to expand our reach while never compromising on the care and service that earned this recognition. Next-gen internet requires constant improvement, and you can only do that with candid, real-world insight. We appreciate you taking the time to share your thoughts with us. We are already focused on the next step in leading your GFiber experience to new heights driven by continuing to deepen our understanding of our customers.

Posted by Melani Griffith, Chief Growth Officer

GFiber received the highest score in the South region of the J.D. Power 2023-2025 U.S. Residential Internet Service Provider Satisfaction Studies, which measures customers’ satisfaction of service with their current internet provider. Visit jdpower.com/awards for more details.