We designed our installation process to connect you to fast, reliable internet as easily as possible. Whether a technician does the work or you do it yourself, we’re here to guide you every step of the way.

There are two ways to get started: professional installation and self-install. The exact steps depend on which internet product you choose or where you live. To see what’s available for your home, check availability of service at your address at fiber.google.com. 

Choosing your installation path

• Professional Installation: A technician handles the entire setup. This is the best choice if fiber is new to your neighborhood or if you want an expert to ensure your home is perfectly connected throughout your residence. Check out this video for an overview of the professional install process. 

• Self-Install: If your home is already "fiber-ready" and you’ve chosen a compatible internet product, you can get connected as quickly as the same day by choosing pick-up (where available in select markets) or have your kit delivered via express shipping (1–3 business days). To learn more about the self-install process, visit this page. 

Preparing your property

Before we connect your home, we need to make sure the ground is safe to work on. We coordinate with local utility companies to mark underground lines—like water or gas—with temporary paint or flags.

• You don’t need to be home for this part.

• Leave the markers in place until after your installation is finished.

• Mark your own items: If you have an invisible dog fence or sprinkler system, please mark those yourself so our crews can avoid them.

Connecting to the network

Once the lines are marked, our crew brings a new fiber line to your home. They will install a small gray box called a Network Interface Unit (NIU) on the outside of your house. This is where the fiber enters your home. If we need to dig a small trench to bury the line, we will restore the area when we're done.

Setting up your equipment

If you choose professional installation, a technician will visit for an in-home appointment. They will install a Fiber Jack—the small device that brings the internet signal inside—and connect your Wi-Fi router.

For more detail about the GFiber professional installation process, visit our complete guide here. If you are planning to self-install, follow our step-by-step guides for your specific plan and equipment and eligibility. 

How Long Does it Take to Install GFiber? 

The timing depends on whether your home has been connected to GFiber before:

• Already connected: If the fiber is ready, a professional installation appointment usually takes about 2 hours.

• New connections: If we need to bring a new line to your house, it typically takes 1 to 2 weeks to complete the exterior work and utility marking.  

We can’t always predict exactly when utility marking will be finished because it’s handled by independent local services, but we will keep you updated before, during, and after install.

Tips for a Smooth Installation 

• Stay connected: Keep your current internet service active until your GFiber connection is up and running.

• Clear the way: Make sure the technician has easy access to the area where the fiber line enters your home and the rooms where you use the internet most.

• Have your info ready: Keep the email and password you used to sign up handy for your technician.

• Track your tech: Use the GFiber app to see when your technician is on the way.

How is GFiber’s Installation Process Different from Other Providers? 

We never make you wait around all day or leave your yard a mess. GFiber puts your time and property first.

No more half-day waiting windows

We value your schedule as much as you do. That’s why we schedule actual appointments, not windows. We let you know exactly when to expect our technicians.

Performance you can see

After completing your professional installation, your technician will run performance verification tests to ensure your network is configured for the best possible speeds across your home. We also perform remote diagnostics on our network to prevent and fix any issues before they affect your home network.

Respect for your home and property

Safety is our top priority. We strictly follow local processes and regulations, including working with 811 services to locate underground lines before any work begins.

• Trenching and boring: We use precision methods to bury your fiber line while minimizing the impact on your landscaping.

• Property restoration: If we disturb any part of your yard or driveway, we restore it to its original condition.

• Fast response: In the unlikely event that there is damage to a utility line, we quickly coordinate with the utility company on the repair.