We make it easy to connect with real humans

Getting help shouldn't feel like an endless dialing maze. At GFiber, we’ve created plenty of ways to get the answers you need from easy-to-use self-service tools to actual humans. Our Help Center is a great first stop for quick info, and it’s personalized for your city. This way, the answers you get apply to your local network.

When you want to talk to a person, we’ve made that straightforward, too. Whether you prefer calling our support line, sending an email or using live chat, we’re ready when you are. You won't spend your day on hold or waiting on a long chat queue—our typical response time is 30 seconds or less.

Quick technical questions might be perfect for chat, while complex setups might be easier over the phone (in fact, we even use video chats to allow our service agents to diagnose and resolve issues quickly). The choice is yours, and the quality of service is high no matter how you reach out.

Keeping you up-to-speed, always 

Our ultimate goal is to provide internet that’s so reliable you don’t have to think about it - and this goal drives everything from how we build our network to how we communicate with you. 

While unexpected outages are rare, they can happen due to severe weather or construction crews hitting a network line. For the unexpected situations, we’ve developed troubleshooting resources that walk you through the steps and keep you updated until you’re back online. If we need to perform maintenance that might affect your connection, we'll do it quickly and during off hours, and let you know in advance so you can plan alternative internet access.  

We know that when your internet is down even for a short time, it’s very frustrating. That’s why we aim to respond as quickly as possible to get you back online

Don’t take our word for it — GFiber’s outstanding third-party reviews speak for themselves

The recognition confirms what our customers already know: putting people first leads to excellence, and that’s a result that experts notice. Here are a few we’re especially proud of:

Highspeedinternet.com named GFiber the "Best Overall Provider 2025"

Cabletv.com honored us with several 2026 Home Internet Customer Satisfaction Awards, including "Best of the Best," "Best Bang for Your Buck," and "Best Customer Service Experience"

Reviews.org named GFiber "Best Internet Provider" and "Best Internet for Gaming"

These awards matter because they’re based on real-world criteria like network performance, value, and the true experience of customers.

GFiber is raising the industry standard with every customer conversation

Every time you talk to us, it reflects our commitment to making internet service better. Instead of accepting long wait times or "good enough" support as the industry norm, we’re showing what’s possible when the customer experience is actually our top priority.

We’re constantly investing in training and tech to make sure that getting help is, well, helpful. When you choose GFiber, you’re choosing a team that measures success by how quickly we improve your digital life.