GFiber offers two installation paths to connect your home to our fiber-optic network: professional installation by a technician or a simple self-setup for eligible addresses. Both options include the necessary equipment, such as a Fiber Jack and an advanced Wi-Fi router, at no additional cost.[1]

Professional installation: What to expect

Professional installation is available for all GFiber customers. During this process, a technician visits your home to install the Fiber Jack and set up your router and whole home Wi-Fi network. The technician will also perform a battery of signature diagnostic tests to ensure performance meets GFiber’s high standards for speed, coverage and connectivity. The tech will also assess your home’s wiring and if eligible, hardwire your home office, gaming station or up to 2 other highest use areas for Home and Edge customers. 

The role of the Fiber Jack

The Fiber Jack is a device mounted inside your home that translates our fiber-optic signal from the network into a connection your router can understand. GFiber owns and maintains this equipment, so there is no separate purchase required.

Step-by-step professional setup

1. Schedule your appointment: Pick a time at fiber.google.com; appointments typically last about two hours.

2. Fiber Jack installation: Your technician mounts the device on an interior wall, often near a standard electrical outlet. Have a preferred location for the Fiber Jack? Let your technician know and together you can discuss placement. If you live in an apartment complex, your Fiber Jack may be installed in a media closet.

3. Router activation: The technician connects the Wi-Fi router to the Fiber Jack using an Ethernet cable to activate your service.[2] 

4. Connection confirmation: We’ll make sure your connection is live, verify performance meets or exceeds our standards and help you get into the GFiber App so you can manage your network.

Note: Someone 18 or older needs to be home for the appointment. There’s no installation fee for this service.

Equipment and support

GFiber provides specific hardware based on your selected product to ensure optimal performance.

If you experience issues or run into a snag, help is just a tap away in the GFiber App, online, or over the phone. Learn about the step-by-step process for installing GFiber services at your home in our Help Center, here.

[1] No extra cost: All GFiber construction, installation, and if necessary, repair activities are included at no extra cost.