September 15, 2026
gFiber: Consumers’ Favorite Internet
With the majority of its customers living in the states that comprise J.D. Powers’ south category (shown in green below), gFiber qualified for inclusion in that region. While not having enough surveys to qualify for consideration in other regions, gFiber’s score actually topped providers across all regions where gFiber operates.
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| J.D. Power regional map |
What J.D. Power measures
The J.D. Power study amplifies the voice of the customer by analyzing feedback from over 27,000 residential internet users. For the 2025 study, satisfaction was measured across seven facets of service. gFiber ranked #1 in the South in all of those categories:
Consistently delivering high-quality service
Problem resolution
Ease of doing business
App & website satisfaction
Value for price paid
Most trusted provider
Staff
This marks the third year in a row that gFiber not only earned the top spot for internet satisfaction overall but also swept every single sub-factor in the award.
gFiber scored the highest Overall Satisfaction among all providers surveyed in 2025. In fact, gFiber ranked #1 in all seven of the sub categories measured. Those scores reflect choices gFiber has made since the beginning to deliver internet people can actually love.
Why customers choose gFiber
From its start in 2012, gFiber designed its internet service to be technologically the most advanced, but also straightforward, consistent, and transparent—so you never have to worry about the pricing games or service issues so often seen in this industry. gFiber offers flat, all-in pricing, with monthly internet rates that have remained the same since they launched. There are no gimmicks, no contracts, no data limits, and no equipment rental fees. You don’t have to get tripped up by the "fine print" of a promotional trap to get the best service available. Instead you get an experience that consumers describe as “brilliant.”
gFiber offers symmetrical speed, which means your upload and download speeds are equally fast. Core 1 Gig is 1000 Mbps for uploads and downloads. The same symmetrical connectivity applies to Home 3 Gig, Edge 8 gig, and even 20 gig service in testing. Our 100% fiber-optic technology is built to handle everything from 8K streaming to remote work without breaking your flow.
gFiber has been applauded for speed, reliability, customer satisfaction, and being the best overall home internet service. Independent industry experts consistently rate gFiber as the gold standard year after year.
The awards are not just limited to the J.D. Power awards either. Recent gFiber accolades include:
Forbes Home: 3x Winner Forbes Home Best Fiber Internet 2024, 2025 & 2026
HighSpeedInternet.com: 2x Winner HighspeedInternet.com Best Overall for 2025 and 2024
Highspeedinternet.com Best Customer Service for 2025
Reviews.org: 2x Winner Reviews.org Best Overall 2025 & 2026
PCMag: 5x Winner PCMag Readers' Choice Best Overall ISP
CNET: Best Fiber Internet of 2025 & 2026 (National) - Best Provider for gig and multigig
gFiber is honored by the industry recognition, but is even more grateful for the trust our customers place in us every day.
Available service
To check availability in your area visit gfiber.com, and enter your address.
Footnotes
J.D. Power Disclaimer: gFiber (formerly Google Fiber) received the highest score in the South region of the J.D. Power 2023-2025 U.S. Residential Internet Service Provider Satisfaction Studies, which measures customers’ satisfaction of service with their current internet provider. Visit jdpower.com/awards for more details.
Forbes Home: Awarded Best Fiber Internet: Best Internet Providers Of 2026, Forbes Home.
HighSpeedInternet.com Named 2025’s Best Overall Internet Provider in the U.S. according to HighSpeedInternet.com.
CNET and PCMag: A trademark of Ziff Davis, LLC. Used under license; Reprinted with permission. © 2025 Ziff Davis, LLC. All Rights Reserved.