Google Fiber’s Community Connection program provides gigabit internet service to nonprofit partners. Today, Shaleiah Fox, Chief Advancement Officer with Thinkery, an Austin-based STEAM learning experience for children, shares how the museum is using this program to power discovery and exploration for Austin’s kids. 

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Working at Thinkery is different from any job I’ve ever had. To start, we’re the most visited cultural institution here in Austin, Texas, and we’re dedicated to inspiring joyful learning for children. In and of itself working at Thinkery is an incredibly unique experience. But it’s really being a part of a team that works to make inspiring learning accessible to all children and families here in Central Texas that makes it a dream. 

If you’ve visited our museum, you know you’re in for a day full of hands-on, thought provoking play and knowledge building. We’re a philanthropic hub for play-based STEAM learning, creativity, and imagination housed inside a 40,000 square foot facility in the heart of Austin. 

In 2013, the Austin Children's Museum rebranded to Thinkery and moved from downtown Austin to the Mueller area and became a Google Fiber Community Connection. We have a responsibility to make sure that all children in Central Texas have access to joyful learning experiences. Being a Community Connection allows us to reach more people who need to know about Thinkery and to create a more inclusive experience for them.

Inside our walls, being a Google Fiber Community Connection means keeping our kids connected to their learning pursuits. An example of this is Our Stop Motion Animation Exhibit, which allows kids to come in and create their own movies. Once they do, they can upload and send those videos to themselves or family to showcase what they’ve created. Everything we do here at Thinkery is designed so that a lifelong learning connection doesn’t stop when you leave our museum doors. In a way, our Stop Motion Animation exhibit is a physical manifestation of the way in which we keep that promise — and it’s powered by the internet. 

At the end of the day, seeing the smile on a kid’s face when they learn something new or have a new experience makes every piece of effort we put into our programming just that much more worth it. We’re incredibly proud of the work we do for our Central Texas community. 

Posted by Shaleiah Fox, Chief Advancement Officer, Thinkery 

At Google Fiber, we’re working to bring fast, reliable internet to more people — because everybody deserves fast, reliable internet. 

While we’re better known for our fiber-to-the-home networks, that’s not the only way we bring great internet to customers. Google Fiber Webpass uses wireless technology to provide high-speed internet to the apartments, condominiums and offices we serve across the country. As we continue to grow our footprint across the country, we’re integrating this method for delivering high-speed service in more areas where it makes sense in all our existing cities and in our new expansion areas as well.

Wireless technology is a broad term that can mean many different things, like Wi-Fi, cellular, bluetooth, IOT protocols and military communications. Those are great, but the Google Fiber Webpass  wireless method of internet deployment is different. We use millimeter wave — or wireless radio — technology for what’s known as “backhaul,” for how we deliver wireless internet to any given building. 

This method can really speed up how quickly we can get service to a multi-unit building. Simply put, while our fiber optic lines deliver fast speeds, they can be costly and time consuming to construct, or even simply infeasible to deploy especially in dense, urban areas, where many of these buildings are. With radio technology, all we have to do is bring our fiber optic connection to one of the buildings in the radio network that covers a given area. That makes it incredibly fast and easy to implement and still delivers remarkable speeds, which can be comparable to a fiber optic connection, so we can serve more units more quickly.

So how does our radio technology work? If you live in a building that’s equipped with our millimeter wave internet, notice up on the roof of one of our Google Fiber Webpass buildings a small-but-mighty radio.

Though you can’t see it, that radio is pointing directly at another radio on top of a different building nearby. This allows us to cover a lot of ground (or sky, in this case), very quickly. When we install these radios, we line them up so precisely that it’s like perfectly aligning two tips of a very well sharpened pencil. Each radio acts as a transmitter and a receiver, like a wireless bridge — almost like fiber optic lines across town.

And when it comes to performance, like fiber optic, our millimeter wave technology travels nearly at the speed of light — meaning our customers get a very fast, very reliable connection. The only tangible difference between fiber optic and millimeter wave technology is that while one uses glass cables to transmit internet nearly at the speed of light, the other uses air. 

Like any technology, internet technology is continually improving. Fiber optic and millimeter wave technologies are linked, so when fiber optic technology gets better, so does wireless. Google Fiber is continuing to integrate our use of wireless and fiber optic technology to offer customers the fast, reliable internet service they expect from us. 

Posted by Tom Brownlow, Senior Network Operations Manager, and Blake Drager, Head of Technology - Google Fiber Webpass

“I’m ready to conquer it all. This is my stepping stone and I’m ready to do what’s needed to become successful.” That’s how Brionna Watters, a single mother of two, describes her outlook on life since recently becoming a resident of Foundation Communities through the organization’s Children’s HOME Initiative (CHI) for families who are homeless or at-risk of becoming homeless.

The mission of Foundation Communities is “creating housing where families succeed.” That’s what the Austin, Texas, based nonprofit has been doing since it was founded in 1990. And thanks to decades of steady growth, it now owns and manages 26 affordable apartment communities in Austin and North Texas—19 for families and seven for single adults. Seven more affordable communities are currently in the construction or planning stages. When the construction is complete, Foundation Communities will be home to more than 8,000 people, many of whom will have come directly out of homelessness.

CHI client Brionna Watters and case manager James Ortiz pose with Brionna’s new laptop at a Foundation Communities property. 

But affordable housing is just part of the story. Over the years, Foundation Communities has also expanded its portfolio of supportive services for its residents and lower-income Central Texans. This includes educational programs like: onsite Learning Centers that provide afterschool and summer enrichment for children and higher education opportunities; financial stability programs such as free tax preparation, affordable health insurance enrollment and financial coaching; and health initiatives such as free healthy food pantries and exercise programs. All these opportunities are made possible because of the power and reliability of digital connectivity. 

“We don’t want to just provide a cheap apartment,” said Foundation Communities Executive Director Walter Moreau. “We want to provide great communities where people are proud of where they live and have opportunities right at their doorstep.” 

Foundation Communities resident Robert Rangel enjoys a book and his support animal Tony at a Foundation Communities property

As a part of that holistic support model, Brionna Watters’ family is one of those receiving a free computer from Foundation Communities which was made possible through a grant from Google Fiber, as a part of its digital inclusion efforts to increase communication and learning opportunities for lower-income Americans. Watters says for her family, the timing couldn’t be better. “I plan on going to college for real estate,” said Watters. “So, I was actually going to have to purchase a laptop.”

Each resident at Foundation Communities’ M Station Apartments also has access to high-speed internet service provided byGoogle Fiber to ensure they have internet connectivity to achieve their online goals.

James Ortiz knows firsthand how transformative Foundation Communities’ affordable housing + supportive services model can be — and how vital it is to have access to programs and resources online. His parents divorced when he was nine years old which made the family’s economic hardships even worse. Ortiz says it was very fortunate that his mother was able to get herself, him and his sister into a Foundation Communities apartment, which provided much needed stability. After graduating from college, Ortiz immediately sought employment with Foundation Communities. Now, he works as a case manager in the CHI program helping families like his overcome their struggles. 

“In this role, I have been able to work directly with a number of families, in a collaborative process that fosters individual and family growth,” said Ortiz. While this role has its challenges, the rewards I garner from the work are immeasurable.”

You can learn more about Foundation Communities and its Children’s HOME Initiative at https://foundcom.org/housing/at-risk-homeless-families/.

Posted by Norris Deajon, Communications and Marketing Manager for Foundation Communities

In this installment of our small business series, Tim Scales, Executive Director at the American Underground in Durham, North Carolina, shares how the organization is meeting the growing needs of their clients through cutting-edge technology and a whole lot of coffee.

It’s really hard to grasp the sheer depth of who we are and what we do until you’re within the walls of the American Underground. Sure, we can tell you we’re a Google for Startups Tech Hub, but it’s only really once you step inside our building that things become clear.

When you visit our space, you’ll begin to understand the palpably energetic community within our walls. Most of our members consider themselves high growth technology startups, over half of which are POC and women-led.

Our clients also represent 39 different industries. Healthtech and medical device companies, B2B SaaS companies, nonprofits, VC firms, marketing agencies — there’s no lack of entrepreneurial spirit at the American Underground. And it’s our job to make sure that we’re providing these incredible businesses with the most effective services possible.

Especially because we’re a tech hub, it’s critical that we have best in class technology in order to attract and retain tech companies that work from American Underground. That’s why we have Google Fiber.

Even when we’re first touring with prospective clients and showing them our space, the fact that we have high-speed, fiber optic internet is one of the first things we bring up — and it’s of mass appeal. I can assure you that before we had Google Fiber, we were not mentioning our internet speeds as a selling point for being a part of our community. Now, it’s a bolstering talking point.

In order for our members to effectively run their businesses and work seamlessly with their teams to showcase the best of what they have to offer to customers and investors, they need high-quality, reliable internet running 24/7. 

We often say that the American Underground is powered by strong coffee and stronger internet. It’s no understatement. The strength, availability and uptime of our internet is possibly the highest priority to our members. (And on our side, we’ve actually saved 90% on internet costs for faster internet by making the switch to Google Fiber. Yes, 90%. I couldn’t believe it either.)

Without reliable internet, the American Underground isn’t a functioning business — and our clients’ wouldn’t be either. We’re happy that our internet connection is now one of our strengths.

Posted by Tim Scales, Executive Director, American Underground.

Our small business series continues with Santiago Salazar of Austin’s Flor Keeps on how quality internet has literally helped his family business grow. For more of the Flor Keeps story, you can also check out the Google Fiber YouTube channel. 

How It Started

Flor Keeps is a floral company located in Austin, Texas, specializing in real flowers that last over one year. None of our flowers require any water, & should only be kept indoors!

Inspired by my father’s flower business over the last 10 years, I believed it was time to shift the mold of what flowers could look like, come from, and how long they can actually last. We quickly came to recognize that this city embodied qualities that are rare to find anywhere else. Austin radiates a sense of creativity, encourages risk-takers to be themselves, & poses an emphasis on always giving back to the community. The food, the scenery _ and most importantly — the people have elevated what it means to love what you do & where you live. 

The goal for Flor Keeps is to bring the Austin community together & reinvent our wildest visions, ideas, & passions. If there’s anything about this city, it’s that we dare to be different. We push the boundaries of the ordinary & we fall together, knowing we successfully gave it everything.

How We Succeed

Flor Keeps currently operates in three avenues: Retail, Mass Market, and E-Commerce.

We owe all of our success in those outlets to the internet. Without it, we would primarily depend on only “word of mouth” to share the story of our products! Since the beginning of Flor Keeps, we have been able to reach our customers in the Austin-area through Google searches, online delivery platforms, or simply through our social media posts. Whether it’s attending to walk-in customers, responding quickly to online orders, or fulfilling orders to our partner supermarkets, we streamline our business through the use of our Google Fiber high-speed internet – 

thankfully!

The Good Stuff

At Flor Keeps, we donate a portion of our proceeds to an Austin-based non-profit organization called WellAware. WellAware implements lasting clean water systems to drive development and empower communities in East Africa.

We wanted to contribute to a cause that not only helps people in need, but also makes sense for our brand to collaborate with. Our flowers at Flor Keeps don’t require water, but people do. The techniques we use to extend the lifetime of our product go hand in hand with water conservation. Therefore, we are able to create an initiative to help those that really do need this resource!

So take a moment to use your internet to come visit us (and maybe find the perfect gift this holiday season)!

Posted by Santiago Salazar, Founder, Flor Keeps

Today, we're featuring a guest blog post from Tom Esselman, Director of one of our amazing Kansas City community partners, PCs for People. Google Fiber works with this organization in several of our cities and have recently launched a new project in KC to help get more people online.

PCs for People Kansas City works to make digital equity a reality by getting low-cost quality computers, internet and digital literacy training into the homes of individuals, families and nonprofits with low income. Google Fiber works with this dedicated organization to help more Kansas Citians access quality internet in their homes.

One of the biggest things the pandemic made even more imperative is that access to the internet and functioning devices is critical to success. Without digital access, it’s nearly impossible for people to work remotely, apply for jobs or virtually meet a healthcare provider. For children, lack of internet and device access means they could be left behind in school.

Dating back to 2008, and to play a small part in helping close the digital divide across the country, we created PCs for People, which focuses on providing equitable access to functioning devices. We do this through refurbishing previously used (typically only two to three years old) computers and devices donated by large organizations and individuals. Then, these refurbished devices are sold at deeply discounted prices to individuals who otherwise would not have access to this technology.

Of course, we knew that having a device only gets you so far if you don’t have access to fast, reliable internet — an issue facing more than 163 million individuals across the U.S., according to Pew Charitable Trusts. In Kansas City, we were thrilled to work with Google Fiber to provide Kansas Citians with access to reliable internet. 

Most recently, our collaboration with Google Fiber has facilitated bringing fiber internet to four affordable housing communities in Kansas City, Kan., and Kansas City, Mo. Through this project, residents get access to high-speed fiber internet for $15 per month. Now, three of these communities - Pemberton Park, Linwood Gardens and Posada Del Sol - are fully online, and we’ve already seen incredible results for those residents.

“I got my first computer from PCs for People,” said Rose Stigger, Pemberton Park for GrandFamilies manager and resident. “I was the first resident at Pemberton Park, brought up my granddaughters here, and now as I raise my great-grandson here I was the first resident to receive this high speed internet.”

As we continue to expand access to more communities, we’ve learned that building trust with residents is critical to ensuring people make use of this access. In addition to providing quality devices and reliable internet, PCs for People offers digital literacy training to ensure folks make the most of this technology. These services will save residents money, allowing them to allocate those funds to other important needs.

“Up until a few months ago, I didn’t have internet at home,” said Rose. “This internet not only helps my grandson with projects that will surely come up for school but also makes my life easier, too.”

Posted by Tom Esselman, Director, PCs for People Kansas City

Next up, Lakewood, Colorado! 

It’s official. Google Fiber is coming to Lakewood, Colorado. It's not our first foray in the Rocky Mountain state, in fact we've served customers with Google Fiber Webpass in the Denver area since 2017, but it is our first service in Lakewood through our first fiber-to-the-home network in the state. 

Residents in Lakewood have been asking for more competition and options for internet service. We are grateful to the City for working with us on a non-exclusive right-of-way use agreement that enables us to deploy the network efficiently.  

Right now, we’re getting to work on detailed engineering designs, with construction beginning in 2023.  Google Fiber is fast, but network construction is … well, we’ll go as fast as we can, while prioritizing safety and minimizing disruption to traffic and to neighborhoods. Local residents who want more information on service availability or the construction process can sign up for updates.

Lakewood, Colorado, here we come!

Posted by Sasha Petrovic, Southwest Region General Manager

October is Cybersecurity Awareness Month! While our customers’ security online is a top priority for us all year long, this is a great opportunity to make sure they understand how to protect themselves and their accounts as much as possible.

Here’s the best way to secure your Google Fiber account and how to confirm that it is a real Google Fiber representative you are talking to over chat or on the phone.

Secure from the start

When you first sign up for service with Google Fiber, you will be asked to set up a PIN code. This PIN is the primary means for authenticating your account when you call in to support. Authentication is required for almost any change of service, change in account, or to discuss any details of a past or current bill. You can change this PIN code at your convenience through the online support portal.

If you call into the Google Fiber support center, the customer service representative will ask you to provide your PIN code before they can answer certain questions or make almost any changes to your account.

Being confident in your Google Fiber interactions

There’s a lot out there about scams being run by people who want to compromise your accounts. Here’s how to know that you are talking to Google Fiber and not an imposter:

• No Google Fiber employee or representative will ever ask you for your credit card number. In order to protect your information, all credit card and billing information is managed by the customer through the Google Fiber online “manage my account” options within their account.

• Google Fiber support representatives may ask you to confirm your PIN code (see the paragraphs above).

• You will never be asked for your social security number, bank account number or any other financial information. All billing is done via credit card.

• You will never be asked to pay for anything with cash, check or any other non-credit card methods.

Your PIN is the key to making sure your account is secure. And now that you know what to look for, we hope you’ll feel even safer online. 

(And in case you missed it last year, please check out our post on making your home WiFi network more secure, yet another way to add an extra layer of safety to your online life.)

Posted by Chris Roosenraad, Head of Security

You may have noticed that we’re very focused on speed around here. From our beginning with 1 Gig to being one of the first ISPs with a widely accessible multi-gig product with 2 Gig two years ago, Google Fiber has always been pushing what “fast” means when it comes to internet service.

And we’re ready to do it again, because, let’s face it, fast is relative to what you need and want to do online. There will always be more to do. More files to upload and download, more games to play, more transactions to make, more movies to stream, more media to create — just … more of everything.

That’s why Google Fiber will launch 5 Gig and 8 Gig beginning in early 2023. Both products will offer symmetrical upload and download speeds (up to 5 Gig or 8 Gig respectively*) with a Wi-Fi 6 router (or you can use your own), up to two mesh extenders and professional installation, all priced for everyday use — $125/month for 5 Gig and $150/month for 8 Gig.

We believe that customers should also have access to these fast speeds and increased bandwidth at accessible prices without contracts, data caps or installation fees, and we’re committed to making that happen.

Who needs 5 Gig and 8 Gig?

At Google Fiber, we want to make sure our customers are ready for whatever the internet throws their way. While 2 Gig answered the call for many gamers and power streamers,  5 Gig and 8 Gig are designed for even heavier internet users — creative professionals, people working in the cloud or with large data, households with large shared internet demands. People who create and utilize large files need the ability to transfer them efficiently. For those who work on the cloud or in real time, like with financial transactions, it’s helpful to know there’s less lag between pushing send and making something happen. 5 Gig and 8 Gig can help these customers take on whatever they need online and be ready for whatever is coming next. 

Google Fiber’s new 5 Gig and 8 Gig plans will answer this call. 5 Gig will make it easier to upload and download simultaneously, no matter the file size. And 8 Gig will make sure that everything you are doing online is happening in near real time (without jitter and with low latency).

While we can’t predict the future, we believe that video quality never seen before, virtual experiences that seem real to the touch, gaming as fast as you can play, (and who knows what else?) are right around the corner. This vision starts with our commitment to delivering great internet. With the help of content partners and device manufacturers, we're excited to usher in the next generation internet experience for Google Fiber customers.

So...how can I get it?

If you are a current Google Fiber customer, especially in Utah, Kansas City or West Des Moines, you could be trying out these new products as early as next month. Sign up for an opportunity to be among the first to test 5 Gig and 8 Gig in your city. We’ll follow up with eligible customers to learn a little bit more about how you plan to put all that speed to use. 

Google Fiber brought you 1 Gig in 2010, 2 Gig in 2020, and 5 and 8 Gig in 2022 (and we’re already testing 20,000 megabits in the field) … the future is fast, and it’s about to get faster.

Posted by Amalia O’Sullivan, Director of Product Management

Once upon a time, you could only access the internet by plugging into it; and back in the day you even had to dial in before you could log on! Wi-Fi technology has only been around since 1997. Now it’s hard to imagine a world without Wi-Fi networks around us almost everywhere. But how does it work and more importantly, how can you get the most out of your home Wi-Fi network? We get these questions a lot, but the answers can help no matter where you get internet.

Understanding bandwidth

Bandwidth is key to making the most of your internet, and it refers to the amount of content your internet can handle. Let’s use actual traffic to make this a little clearer—A three lane highway can only accommodate so many cars and trucks before it backs up and creates a traffic jam. And every car is different. There are zippy cars, slow cars, and semi trucks. Each takes up a different amount of room and drives at a different speed — but the three lane highway can’t just magically turn into a four lane highway to accommodate an overload of cars and trucks when things get too slow-moving on the three lane highway. 

Similarly, you can think of your Wi-Fi network as a highway. It has a set amount of lanes (bandwidth [measured in megabits or gigabits of upload or download speeds, depending on your plan]) and can only support a certain amount of traffic (your devices) without slowing down just like that highway traffic jam. Certain devices, like a 4K streaming TV, take up a lot of room (bandwidth) on  Wi-Fi, because it requires a lot of power to be able to download 4K video on demand (which is why you might want to hardwire devices like this). Other devices, like your Wi-Fi enabled lightbulb, don’t take up as much space on your internet connection because they don’t need much bandwidth.

It’s important to remember that your 1 Gig plan, 2 Gig plan, or whatever plan you have from a provider doesn’t mean each device gets the full bandwidth of your Wi-Fi connection — they all share it. So if you’ve got 41 devices running in your household like I do, you’re probably using a lot of internet. But there are things you can do to get more out of your Wi-Fi network: 

1. Get multiple access points.

If you only have a solitary router trying to create a Wi-Fi network to cover a spacious home or apartment (or one with thick or brick walls), you’re likely to experience more interruptions over your Wi-Fi network. Setting up a mesh network that fits the size and needs of your home can speed up the internet across your home. Which is why our 1 Gig and 2 Gig plans include mesh networking capability.

For me, I wanted to be able to catch up on the news while getting ready in the morning…which meant ensuring my home network covered my bathroom seamlessly. Figure out where you need (or just want) your internet (you can get information about how your routers and extenders are working by calling our service agents or, if you are 2 Gig customer, through the Google Fiber app), and adjust your Wi-Fi network to make room for the things that are important to you. This is also something our installers help our customers do when they are doing installations.

2. Frequencies matter

There are two different radio frequencies used by Wi-Fi. One is the 2.4 Ghz spectrum and the other is the 5.0 Ghz spectrum. Both frequencies have been in use for many years and offer a few pros and cons to keep in mind. 

The 2.4 Ghz band (the older of the two) tends to propagate to more areas, meaning it offers wider coverage than the 5.0 Ghz band. That said, while it may go further, it does so with considerably less bandwidth than 5.0 Ghz. This means 2.4 Ghz is great for devices that don’t require a lot of bandwidth, like a smart light, but less than ideal for bandwidth-intense devices like a smart TV. In fact, a modern smart TV will likely see some buffering if connected to a 2.4 Ghz network. 

5.0 Ghz is really just the inverse of 2.4 Ghz. It offers less range, but packs enough bandwidth to power most of today’s Wi-Fi devices like your laptop or smartphone. 

The good news is that most routers and devices will try to auto-connect to the appropriate frequency. That said, if you’re on the outer edges of your Wi-Fi coverage area, you may notice your device can only connect to the slower 2.4 Ghz frequency as you’re out of range of the 5.0 Ghz. 

While 2.4 Ghz and 5.0 Ghz are the primary spectrums for Wi-Fi today, a third is beginning to hit the market as well. The latest Wi-Fi 6E enables use of the 6.0 Ghz frequency. That is unlocking even faster Wi-Fi speeds on compatible devices. 

3. Take a load off

Hardwiring is always going to give you faster internet speeds (back to that 4K TV) — it’ll also take demanding devices off your Wi-Fi and in turn, will make room for your other devices. So hardwire your gaming console or ancient printer if you can. It’ll give your partner more room to have that seamless video call, and they’ll thank you for that.

Posted by Nick Saporito, Head of Commercial Strategy