The GFiber blog is your home for GFiber news and updates

When GFiber first brought gigabit speed to Kansas City in 2012, we didn’t just offer a faster internet connection; we established a new benchmark for what you should expect from your internet service provider. 

Today, we’re doing it again. We’re thrilled to announce that Des Moines is officially our first market where multi-gig internet is the standard, and we’re rolling it out to customers at the same prices we’ve always had (in fact, some customers will be paying less per month!). At the same time, we are also leveling up our highest speed  products to Wi-Fi 7, our most powerful Wi-Fi ever. This isn't just about more speed; it’s about continuing to create and add value, not just for the newest customers, but those that have always had GFiber. In fact, many of our existing customers woke up this morning to up to 3x higher speeds for the same price they’ve been paying, without having to do anything (and with just a click of the button on our side).

More speed. Same price.

At GFiber, we take immense pride in knowing our customers love … not like … LOVE their GFiber service. We’re in this relationship for the long haul and we know that to keep love like that going we have to keep investing in our relationship—surprising, delighting, and growing to flex and meet changing needs. So, starting with Des Moines, we’re leveling up our lifestyle products without changing the prices:

• Core 1 Gig becomes Core 3 Gig ($70/month): 3x the symmetrical speed of our original internet and still the same price since 2012.

• Home 3 Gig becomes Home 5 Gig ($100/month): Two more gigs of symmetrical speed plus the GFiber Multi-Gig Wi-Fi 7 Router with our best Wi-Fi ever.

• Edge 8 Gig ($150/month): Multi-gig gets supercharged with the new GFiber Multi-Gig Wi-Fi 7 Router. 

Additionally, the debut of these Home 5 Gig and Edge 8 Gig products come with the new GFiber Multi-Gig Wi-Fi 7 Router included so you can take advantage of the smartest traffic handling, best security, and multi-gig speeds even over wireless throughout your home. This isn’t an add-on; it’s GFiber’s new standard with a 10 Gig port plus three additional multi-gig ports, it’s built to handle more devices simultaneously —  imagine wired speed and quality without the wires.

2025 has been a big year for us in North Carolina, and we’re closing the year out with a bang. GFiber is coming to Wake Forest! The town has approved an agreement paving the way for construction, and we can’t wait to get residents connected to America’s most celebrated internet.

This announcement comes on the heels of launching service in Holly Springs over the summer. Response has been amazing, and we expect to complete our construction in Holly Springs next year. We’ve loved being part of this community so far and we’re continuing to invest here, in Wake Forest and surrounding communities.

When we launched our 20 Gig early access program, we set an audacious goal to break the 10 Gig barrier that limits existing broadband architectures. Today, we’re announcing a significant milestone in that journey: our latest 20 Gig installation of our new hardware, and a giant leap forward in delivering the network that leaves the status quo behind.

At GFiber, our mission goes beyond delivering fast, reliable internet. This Giving Tuesday, GFiber is celebrating our local partners and the impactful work we’re doing together to close the digital divide. The digital divide is more than just a lack of access to a connection; it's a gap in education, job opportunities, and essential services. 

This Giving Tuesday, generosity can go further in key markets thanks to our community matching gift initiatives.

Our small business blog series, Connected by GFiber, continues! This time we're featuring Jana Chellaperumal, owner of the Morrisville Raptors cricket team in North Carolina's Research Triangle region and former president of the Triangle Cricket League. Jana shares how GFiber's high-speed reliable internet supports the game of cricket.

When the Triangle Cricket League partnered with the Town of Morrisville in 2010 to grow the game in the region, the Town had the vision to expand how we serve our community that plays cricket. TCL had been a vital partner for growth and connecting the Town with opportunities to continue the vision. But we needed infrastructure that could connect our players, our fans, and our community on a global scale. Five years ago, when GFiber came to Church Street Park in Morrisville, it became the missing piece that transformed cricket in our region from a local interest into a robust international offering, seen from the Research Triangle to Bangladesh, India, and beyond.

I'm one of the owners and manager of the Morrisville Raptors of Minor League Cricket, and our home matches are played at Church Street Park in Morrisville. We have teams traveling from as far as New Jersey, Baltimore and Orlando to compete here. The Town hosts Major League Cricket matches that draw crowds from around the world. The enthusiasm translates to the success of the Triangle Cricket League. I'm proud that we've developed a program — more than 3,000 members strong — where young players can train alongside international professionals and set their sights on reaching the highest levels of the game.

Photo Credit: Minor League Cricket

And what makes it even more special is the high-speed fiber-optic internet infrastructure.

These dollars flow through the Wake County hospitality sector and are reinvested into our community, supporting continued improvements to our facilities and programs.

If you’ve ever tried to build a “smart community,” you know how complicated it can get. One

vendor for locks. Another for smart devices. Another for internet. Multiple contracts, massive

upfront costs, and when something breaks, the finger-pointing begins.

Our blog series, Connected by GFiber, continues! This time we're featuring the Association House of Chicago, where GFiber's support makes free technology programs like AI Essentials and Microsoft Office Certification available to all. Learn how accessible tech training is helping people like Martina, Palak, and Alex reclaim their confidence, re-enter the workforce, and reimagine their futures.

When Martina found herself at home recovering from cancer, unemployed and uncertain about the future, she needed more than a distraction—she needed a way to reclaim control. That’s when she discovered Association House of Chicago’s technology programs, made possible through the generous support of GFiber. 

“I was just trying to find other things to do and keep myself busy,” she recalls. Enrolling in AI Essentials gave her both structure and purpose. “Once I started to do it on my own, I was in control of my own time, and how fast I wanted to do things.” 

This installment of our Connected by GFiber series features Little Explorers, a children’s play cafe in Kansas City, MO. GFiber’s reliable internet helps provide a connected gathering space for families to explore and unwind.

In the heart of Kansas City, Missouri, Little Explorers is more than just a children’s play cafe; it’s a community hub. For us, reliable internet isn't a luxury—it's the backbone of our mission to create a truly accessible gathering space for families.

The idea for Little Explorers was born out of personal need. Whenever I wanted to take my daughter to do anything fun, we’d have to drive 30 minutes out. I wanted to create something for our kids to do that is on the bus line, is accessible for people that don’t have cars, and is minutes from everything in Kansas City.

For the past 20 years, in one of the wealthiest communities in Colorado, SECOR Cares has been addressing a unique and often overlooked need: suburban poverty. When you think of poverty, you might picture urban metro centers with tent cities or rural homes lacking modern amenities like clean water and electricity. But the fastest-growing segment of poverty is the one you wouldn't expect. Poverty in the suburbs is growing at three times the rate of urban poverty, but remains nearly invisible. 

Suburban poverty looks like a single mom juggling multiple jobs to make ends meet; a family of four who lost their sole income just before the holidays; a senior couple who thought they had saved enough for retirement but now find themselves barely scraping by. Many of these people don’t qualify for traditional support services because their income is just above the federal poverty line, yet not enough to sustain themselves. They may be your kids’ teacher, your next-door neighbor, the person working on your car or a nurse at your local hospital; perhaps even you. Unfortunately, the sense of shame people feel often prevent them from sharing their struggles, keeping suburban poverty under the radar.

SECOR aims to eliminate this stigma by providing a safe space filled with hope as people work to rebuild their lives. At first glance, you might think that SECOR is just another food pantry, but you'll quickly see how it is different. Every inch of SECOR’s Free Food Market is designed with dignity in mind. 

Our small business blog series, Connected by GFiber, continues! This time we’re featuring Peter Ghali, owner of CrossFit Coordinate in Cary, North Carolina, who shares how GFiber’s high-speed reliable internet solved his connectivity challenges, keeping his community connected and allowing him to truly provide a seamless experience for his members.

When I purchased CrossFit Coordinate in 2021, I faced a problem: GFiber wasn't available at our location. I had acquired more than a gym. I'd bought a 24/7 fitness community in Cary, North Carolina, where every door lock, workout display, body composition scan, and playlist depended on reliable connectivity. As a tech-savvy entrepreneur, I knew exactly what I needed: fast and reliable fiber built for the future. But I couldn't get it initially. This is the story of how CrossFit Coordinate evolved, and how GFiber high-speed internet powers everything we do today.

At CrossFit Coordinate, our motto is "where community and fitness intersect." We serve primarily adults in their 30s and 40s, but members range from 12 to 77! These are people who care about their fitness and value being part of something bigger than themselves. We’re not talking about 23-year-old college athletes in peak condition; it’s 45-year-old soccer moms with two kids, professionals hitting 50, and everyone in between.

When we talk about the future of GFiber internet, we often focus on the incredible engineering: the speed, the capacity, and the pure potential of light-speed connectivity. But for me, the real win is simpler: it’s the trust you place in us every day. That’s why I’m so energized to share that, for the third consecutive year, GFiber has been Ranked #1 in Customer Satisfaction for Residential Wired Internet Service in the South Region by the J.D. Power 2025 U.S. Home Internet Provider Satisfaction Study. This isn't about a trophy; it demonstrates that the sustained focus our team puts on upending the historical status quo for service (from reliable service to ease of doing business) is making a tangible difference in your home and community.

At GFiber, our growth strategy has always been rooted in a core belief: fastest, most reliable service, honest all-in pricing, and transparent communication build lasting trust. This recognition is especially meaningful because the J.D. Power award is literally "The Voice of The Customer." We treat every piece of feedback that contributes to this ranking as clear direction on where we can do even better. When the data tells us we’ve successfully delivered high-quality service and built trust — as it has now for three years running — it recognizes the hard work of our teams (from field, engineering, network operations, product, to customer support and more) and pushes us to maintain, and even improve, that standard across every dimension of your experience. We earned your trust, but keeping it requires constant focus.

To every customer who has taken time to share their experience: Thank you. This three-peat isn’t a finish line, it’s a powerful motivator. Our commitment is to expand our reach while never compromising on the care and service that earned this recognition. Next-gen internet requires constant improvement, and you can only do that with candid, real-world insight. We appreciate you taking the time to share your thoughts with us. We are already focused on the next step in leading your GFiber experience to new heights driven by continuing to deepen our understanding of our customers.

Posted by Melani Griffith, Chief Growth Officer

GFiber received the highest score in the South region of the J.D. Power 2023-2025 U.S. Residential Internet Service Provider Satisfaction Studies, which measures customers’ satisfaction of service with their current internet provider. Visit jdpower.com/awards for more details.