Official Blog
The latest news from the Fiber team
To our customers, and our customer service representatives, with love
Monday, October 02, 2017
It's
National Customer Service
week. With that, we wanted to say a big thank you to our customers for choosing Google Fiber as your Internet service provider.
We believe there’s a better way to provide service in this industry. Every day,
we receive feedback
from you telling us what you love and what we can do better. This is an invaluable part of our growth as a business. We aim to do more of what you love (like offering installation appointments, not windows and cleaning up after ourselves when we visit your home) and continue to improve in the areas that you don’t (like repairing damages caused during construction). If you’ve got something you want to share with us, we hope you won’t hesitate to
reach out
.
The customer service and support we provide each day is a team effort. Happy Customer Service week to all our frontline agents in our Fiber Spaces, to our online and phone agents in our contact centers, and to our technicians in the field in each Google Fiber city! Thank you for the work that you do, for the professionalism you show every day and for giving our customers the service they deserve. We appreciate it every day, not just this week.
Posted by Caroline Dowling, Google Fiber Customer Service Director
~~~~
author.name: Caroline Dowling
author.title: Customer Service Director
category: company_news
The Google Fiber blog is now located here
.
Labels
3d
Android
announcement
app
apple
April Fools
Austin
CBRS
channels
channels tv
choose dubs dread service plan
cinemax
Community Connections
Connected Communities
construction
deadlines
digital divide playbook mbit
Digital Inclusion Fund
Discovery
education
education schools students
en espanol
Español
expansion
Fiber behind the scenes
fiber poles
Fiber Space
fiber tv
fiberhood
fiberhood deadlines
fiberhoods deadlines signup
fiberhoods installation
Gladstone
Grandview
gybo
hbo
installations hanover heights
iPad
kansas
kansas city
Leawood
lee's summit
local government
Merriam
Mission
Missouri
nashville
North America
olathe
On Demand
otmr
Prairie Village
premiere
premium package
Provo
Raleigh
raytown
SAS
shawnee
sign up installation
signup
small business
spectrum
True Blood
tv
website
Archive
2020
Feb
Jan
2019
Dec
Oct
Aug
May
Feb
Jan
2018
Nov
Oct
Jul
May
Mar
Feb
Jan
2017
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Mar
Feb
Jan
2016
Nov
Oct
Sep
Aug
Jul
Jun
Apr
Mar
Feb
2015
Dec
Nov
Oct
Sep
Aug
Jul
May
Apr
Mar
Jan
2014
Dec
Nov
Oct
Sep
Jul
Jun
May
Apr
Mar
Feb
Jan
2013
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
2012
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Feb
2011
Dec
Aug
Jul
Jun
May
Mar
2010
Dec
Oct
Jul
Mar
Feb
Feed
Follow @googlefiber
Follow
Follow