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The latest news from the Fiber team
FCC Supports OTMR - Faster and Fairer Rules for Pole Attachments
Friday, July 13, 2018
When we started Google Fiber eight years ago, we knew that building a new fiber network was going to be hard, slow and expensive. But what we didn’t fully appreciate were the obstacles we would face around a key part of the process: gaining timely access to space on utility and telephone poles to place new communications equipment.
One particular challenge revolves around making poles ready for new attachments. This “make ready” work has to be done to make room for new attachers’ equipment. The current system for make ready is done sequentially, and often involves multiple crews visiting the same pole several times over many months. This results in long delays, inflated costs and a frustrated community.
Fortunately, there is a better way. It is called One Touch Make Ready (OTMR), which is a system where a new attacher does much of the make ready work itself, all at one time. OTMR is a common sense policy that will dramatically improve the ability of new broadband providers to enter the market and offer competitive service, reducing delays and lowering costs by allowing the necessary work on utility poles to be done much more efficiently. This also means fewer crews coming through neighborhoods and disrupting traffic, making it safer for both workers and residents.
That’s why we’re so excited by the news that the
FCC is poised to pass a rule that would institute a national One Touch Make Ready
system, with the goal of significantly increasing the deployment of high-speed broadband across the United States. As the FCC stated, “OTMR speeds and reduces the cost of broadband deployment by allowing the party with the strongest incentive — the new attacher — to prepare the pole quickly to perform all of the work itself, rather than spreading the work across multiple parties.”
We fully support this effort by the FCC and applaud the efforts of Chairman Pai to remove obstacles that reduce choice and competition for broadband consumers. As the FCC says in its order, One Touch Make Ready “will serve the public interest through greater broadband deployment and competitive entry” — we couldn’t agree more.
By John Burchett, Director of Public Policy
Guest Blog: Averie Phimmarah - Daddy Daughter Code-In Expert
Wednesday, May 23, 2018
The goal of the Google Fiber Blog is to keep you updated on what’s happening and give you a look at how our customers are using Google Fiber. From time to time, we ask our partners to tell us in their words what connection means to them.
Today, we’re excited to host Averie Phimmarah from Charlotte to tell us more about
Digi-Bridge
’s Daddy Daughter Code In and her experience there.
My name is Averie Phimmarah. I’m in the 4th grade and I love my family! I have one older sister and one older brother. The Daddy Daughter Code-In on June 2nd will be the 4th Code-In I’ve been in with Digi-Bridge and Google Fiber.
I don’t always get to spend a lot of time with my Dad so the Code-Ins are a great way for me and my sister to have him all to ourselves. I love when he helps us work through the Code-In activities. I feel like an engineer working through each challenge. My favorite Code-In activity was taking vinegar, food coloring and baking soda to make bubble bombs! Every Code-In has different activities and the parts that are the most fun are getting to try new things with my Dad’s help and the cotton candy. Even if I don’t get the activity to work like I want it to, it is still fun because I am with my family and friends.
When I grow up I want to work on electronics and be a construction worker. I go to the Code-Ins because I get to practice those things now. I think all girls should go to the Daddy Daughter Code-In so they can feel what it’s like to be an engineer and problem solver AND you get all the cotton candy you can eat.
If you want to sign up for the June 2nd Daddy Daughter Code-In at our Uptown Charlotte Fiber Space, please sign up
here
. If you are interested in similar programming, check out
CS First
,
Made with Code
, or
Be Internet Awesome
.
Posted by Averie Phimmarah, Charlotte, NC, 4th grader
Digital Inclusion Week 2018 Wrap-Up
Friday, May 11, 2018
This year we kicked off Digital Inclusion Week by publishing our
2017 Community Impact Report
but that was just the beginning of Google Fiber’s involvement in this
national initiative. Across the country, each of our Fiber cities found ways to support digital literacy trainings and connect more people to super fast Internet.
Seeing the rich stories of communities coming together to work on digital equity during
Digital Inclusion Week
, and the
large scale of participants across the country
, gives me great optimism about the future of our work and a bit of personal pride. In 2016, when I was working as a
Digital Inclusion Fellow
-- a program co-founded and supported by Google Fiber and managed by the
Nonprofit Technology Network (NTEN)
-- I worked alongside local and national partners like the National Digital Inclusion Alliance to organize the country’s first Digital Inclusion Day. Now, just a couple of years later, I’m a Community Impact Manager at Google Fiber and the day has grown into a full week of activities across dozens of U.S. cities.
Working with local partners, my fellow Google Fiber Community Impact Managers and I have taken action to mark #DIW2018 across the country:
In Austin, we
partnered with the Community Tech Network
to teach seniors basic digital literacy skills.
In Charlotte, we announced
a new Community Connection at The Nest Learning Lab
at CAMP North End, as well as partnering with E2D on their annual “
E-lemonade the digital divide
” event.
In Louisville, we launched
a Community Connection at the new entrepreneurial incubator at Love City, Inc.
in the Portland neighborhood.
In Provo, we had a full week of
#ProvoGotSkills activities
with partners like the United Way of Utah County, Mountainland Head Start, the Provo City Library, and the Provo City School District.
In Salt Lake City, we hosted
Google Expeditions
at Riley Elementary and supported workshops hosted by Salt Lake
City
and
County
public library branches.
In San Antonio, we sponsored
UpgradeSA
’s lunchtime discussion about closing the city’s digital divide.
Check out the photo gallery below of many of these activities. Thank you to all our partners who help us connect our communities!
Cutting the ribbon on our newest Community Connection at Love City in Louisville with Mayor Greg Fischer.
Charlotte, NC Mayor Vi Lyles helps residents at our new Community Connection at The Nest.
Tackling digital inclusion with UpgradeSA in San Antonio.
Provo Mayor Michelle Kaufusi takes a selfie with seniors after a YouTube tutorial at the Provo Rec Center.
Posted by Daniel Lucio, Community Impact Manager - Austin
Google Fiber’s 2017 Community Impact Report Kicks Off Digital Inclusion Week 2018
Monday, May 07, 2018
Today is the first day of
Digital Inclusion Week 2018
-- a national week of events to increase awareness and action to ensure everyone has access to the information technology capacity needed for full participation in our society, democracy and economy -- sponsored by the National Digital Inclusion Alliance.
At Google Fiber, we are proud to support organizations and activities participating in #DIW2018 across the country. To kick off this important week, we are thrilled to share our
2017 Community Impact Report
.
Each year, we are humbled by the groundbreaking work of our community partners across the country, and 2017 was no exception. These partners roll up their sleeves, undaunted by challenges, and improve their neighbors’ access to opportunities. They find creative ways to advance digital inclusion. They hustle to empower more students with STEM programs. They ignite innovation and entrepreneurship -- especially in under-resourced schools and neighborhoods. In short, they make their cities a better place.
We are privileged to collaborate with them, and to bring our Faster, Fairer, Kinder Internet to support their efforts. As a result of our work together in 2017:
2,600 families in affordable housing
can access the power of Fiber Internet in their homes at no cost via our Gigabit Communities program -- 600 new families’ homes were connected in 2017 alone.
Through our
Community Connections
program, we provided super fast Internet to
54 new public hubs
like libraries and nonprofits.
5,000 students and parents
engaged in our STEM programs last year, reaching new horizons through Made with Code, Create Your World, and Google Expeditions.
Check out the
full report
to for more details about this work and to read stories from each our Fiber cities. Let’s make the most of this week and every week to get more people connected for the good of our communities.
Posted by Parisa Fatehi-Weeks, Head of Community Impact Strategy
And the Gold Award goes to . . .our customers!
Monday, March 05, 2018
Hey, did you hear Google Fiber won the Gold
Stevie Award
for Customer Service Department of the Year in Telecommunications for the second year in a row? We are pretty proud to be able to serve our customers, so you might have heard it if you stopped by a Fiber Space to ask a question, catch a movie or grab a cup of coffee.
Or perhaps one of our call center reps in Austin or Boise mentioned it to you or maybe your Google Fiber technician showed you
this video
of the ceremony while testing your Fiber connection.
Okay maybe not, but even if this is the first time you’re even learning about the existence of Stevie Awards for Customer Service, I hope that you have felt our passion to transform what’s expected of customer support in this industry.
We love our customers and want to make them happy. So if you want to get in touch with us -- for any reason --
let us know
! We’ll keep working to get better -- because while Gold is the best Stevie you can receive, we know there is always room to improve.
I’m the guy on the left - with my teammates.
Posted by Nodas Papadimitriou, Customer Happiness Program Manager
Black History Month at Google Fiber - An Overview and Look Back
Friday, March 02, 2018
Wednesday marked the end of Black History Month - and what a month it was! Google Fiber is proud to have celebrated with community partners across our Fiber cities. We hosted over two dozen events across the country that focused on encouraging meaningful conversations, celebrating accomplishments, and giving participants an opportunity to have interactive experiences with historic places like Selma, Alabama.
Highlights:
Huntsville
Google Fiber sponsored the inaugural
Because of Them, We Can
event celebrating the accomplishments of African Americans from Alabama, including
Angela Davis
,
Carl Lewis
, and
Condoleezza Rice
” -- all Alabamians -- as well as others. It was an afternoon of music, spoken word, and powerful discussions.
Salt Lake City
Our team took Google Expeditions Cardboard VR (virtual reality) technology to students at Newman Elementary, one of our valued Title One school partners. We used the time to demonstrate how infrastructure to deliver superfast Internet is built to homes and how it helps lead to innovations like VR. We led students through a
Google Expedition
of Civil Rights history, where they learned about key leaders and landmarks. Their VR journey included a visit to the Lincoln Monument steps where Dr. Martin Luther King, Jr. delivered his “I Have a Dream” speech; to the Supreme Court steps where the students learned about Thurgood Marshall and the
Brown v. Board of Education
decision; and then concluded with a visit to the Selma-to-Montgomery March museum.
Nashville
Building on the success of Marvel’s
Black Panther,
“afrofuturism” was the theme of the Fiber Space as Nashvillians came together for a panel discussion to define “afrofuturism,” media representation of African Americans, and what it means to be a “Black Geek.” Check out Nashville Public Radio’s coverage at:
How a Black Superhero Inspired Conversations about Race and Technology in Nashville.
Austin
Google Fiber celebrated with the
Carver Branch
of the Austin Public Library where over 200 members of the community gathered and utilized Google Cardboard virtual reality technology to experience and learn about significant contributions of African Americans throughout history, such as the
Artifacts of the Tuskegee Airmen exhibit
.
Atlanta
Over 50 students from Dillard University, Morehouse College, Spelman College, and Xavier College came to the Google office in Atlanta for a Hackathon. The students enjoyed food and fun while they created projects in a 24-hour timespan with the help of their peers and Google engineers. The projects spanned from fun to serious, with apps to help make reporting crimes on campus easier, interactive campus maps, and to help students find computer science tutors!
While Google Fiber’s work to advance technology access and inclusion happens year-round, we take pride in the community and school partnerships that came together during February to celebrate Black History Month. We look forward to even more opportunities for learning and growth in 2018.
Posted by Daynise Joseph, Community Impact Manager
The Spirit of Curling
Friday, February 23, 2018
What do curling and Google Fiber have in common? Well for starters, in curling the objective is to deliver rocks into the house, much like we deliver fiber to the home. Also the sport is growing fast - fast like a gig of Internet, and it’s gaining fans all over the country.
Honestly, we just wanted an excuse to write a post about curling - because like Mr T’s tweets say,
#curlingiscoolfool
. And at Google Fiber, we’ve got some cred with two curlers on staff. Plus we know there are just so many questions about this sport:
- What’s up with the
crazy pants
?
- Why are they
screaming so much
?
- What does the
sweeping do
?
Curling doesn’t have the dazzling stunts and crazy thrills of other Olympic sports, but it is mesmerizing. It’s not about brute force or strength; it’s finesse and strategy, it’s chess on ice. Part of what makes it mesmerizing is how you can sit there watching it on TV and think … I can do that. It’s accessibility makes it all the more intriguing - anyone can curl.
The best part of the sport, though, is the part you don’t see on TV. It is the spirit of curling that embodies inclusion and sportsmanship. Any given night at the curling club, you’ll see a diverse group of folks all curling together as a giant curling family. It ranges from fresh college grads to retirees; curlers in wheelchairs to curlers that nimbly glide all the way across the ice; folks from all different walks of life.
A few helpful terms for you:
- House - where you have to throw your rock (the "target")
- Hog Line - the line on the rink you have to get your rock past to "count"
- Skip - the boss of the team (the one that stands in the house and points the broom)
The inclusion is impressive and it truly brings people who would otherwise maybe never cross paths together as a community -- and making connections is what Google Fiber is all about. After each game, teams sit together and “broomstack” over beer. It’s the only sport we can think of where it’s custom for the winners to buy the losing team a round of drinks. And that’s something we can get behind -- we love a team sport where good sportsmanship is front and center.
Posted by Diana Wu, Project Manager, and Martha Ivester, Nashville City Manager -- Google Fiber’s resident curling experts
Diana Wu (Network Deployment & Operations, Project Manager in Charlotte) started curling in 2013 and is an active member of the Charlotte Curling Club in North Carolina
Martha Ivester (Center) on her high school curling team in London, Ontario; note the adoption of advanced technology in her push broom.
Helping communities connect through art
Friday, February 16, 2018
Google Fiber is proud to be a member of some of the most vibrant, diverse, and culturally rich communities in America. Last fall, we collaborated with local artists, community partners and art institutions to create thirteen murals in five of our Fiber cities. Each of these new art pieces in Austin, Kansas City, Louisville, Nashville and San Antonio aim to showcase the spirit of the cities we call home.
Artists were selected for the project based on their vision and community engagement. We also worked with local business owners to identify the right locations around the city to feature each artist’s work.
Watch below to see the process unfold, meet the artists and enjoy their beautiful work. Or, check out the murals yourself at the addresses below.
Mural Locations:
Louisville
Red Tree Furniture
The Table
The Nitty Gritty
Nashville
Five Points Pizza
Whiskey Kitchen
Taqueria del Sol
San Antonio
104 W. Grayson
2710 N St Mary’s and French Pl.
2300 N. St Mary’s
Kansas City
Gem Theater
Austin
1100 S. Lamar Blvd
Encore Records
Google Fiber
Posted by Parisa Fatehi-Weeks, Head of Community Impact Strategy
Welcoming a new CEO to Access
Tuesday, February 06, 2018
We’re excited to announce that Access has a new leader to move the Google Fiber and Webpass businesses forward.
Dinesh (Dinni) Jain, an accomplished veteran of the U.S. and European cable and telecommunications industries — most recently as Chief Operating Officer at Time Warner Cable — starts as CEO of Access today.
He will lead Access and its team, which includes employees at our headquarters in California and in the nearly 20 markets across the country where Google Fiber and Webpass have ongoing operations.
Welcome to the Access family, Dinni!
Dog Days of February
Wednesday, January 31, 2018
It’s the biggest weekend of the year. Two teams, both alike in dignity, come together to decide absolute dominance of the species. It’s
Animal Planet’s annual Puppy Bowl
!
Google Fiber loves our furry friends, and this weekend we’re celebrating all things canine at several of our Fiber Spaces across the country. Join us for activities for humans and puppies alike, including local pet adoption, stuffed animal rescue, pet photos, and plenty of yummy treats for our four-legged and two-legged friends.
Check out the list below for local information, and come out and see us. We’ll be the ones with the waggily tails!
Austin, Texas
Charlotte, North Carolina
Huntsville, Alabama
Raleigh-Durham, North Carolina
Salt Lake City, Utah
P.S. In case you are wondering, we’ll be rooting for Team Fluff and cheering on
our friend Miley
from Salt Lake City’s Community Animal Welfare Society.
Posted by Kami and Friday on behalf of the Google Fiber Dogs
Your Holiday Tech Toys Want Google Fiber
Wednesday, January 03, 2018
Did everyone in your family get all the cool new tech toys they included on their lists this year? If so, are they sharing them with you and others, so you can experience the latest and greatest? More importantly, are they being equally good at sharing your home’s bandwidth?
Yeah, that’s what we thought.
New and fast is necessary to run the year’s best tech, but you’ll also want to make sure your network can keep up with all the awesome gadgets you and your loved ones received this holiday season.
If you’re in a
Google Fiber city
, visit
fiber.google.com
to check availability in your neighborhood. That way you can
stream the game
while your gamer is racking up points on his or her multiplayer game. Your
connected smart home devices
and appliances can keep you warm and fed while you upload that video of
your dog tearing through all the presents
. We don't put any limitations on how you access or use the Internet (aside from our
Terms of Service
), so you can stream, upload, download, play, listen, and create to your heart’s content—and everyone else in your family can do that too!
Make your tech work with gigabit speed Internet that leaves room for sharing, which is a great way to start 2018 — faster, fairer, and kinder for everyone in your house.
Posted by Greg Leon, Google Fiber Product Manager
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