Official Blog
The latest news from the Fiber team
Saying Goodbye to Louisville
Thursday, February 07, 2019
Over the years, we’ve said a lot of hellos. (Or, more accurately, “
Hey there’s
.”)
Our first was in 2012, with a big hello to Kansas City. Then, in 2014, Austin and Provo. After that came Charlotte, Atlanta, Orange County, Salt Lake City, Raleigh-Durham, Nashville. Most recently, in 2017, it was hello to Huntsville, Louisville and San Antonio.
Today, we’re saying goodbye to one of our Fiber cities. And it ain't easy.
After a lot of analysis, we’ve made the tough decision to leave Louisville, Kentucky. As we told our customers today, we will be turning off the network on April 15 and their next two months of service are on us.
We’ll work with our customers and partners to minimize disruption, and we’re committed to doing right by the community, which welcomed us as we tested methods of delivering high-speed Internet in new and different ways.
This decision has no impact on our operations in any of
our other Fiber cities
, where we continue to sign up and install new customers every day.
When we launched Fiber service in Louisville in October 2017,
we noted at the time
that it was the fastest we’ve ever moved from construction announcement to signing up customers. That’s because we were trialing a lot of things in Louisville, including a different type of construction method — namely, placing fiber in much shallower trenches than we’ve done elsewhere.
Innovating means learning, and sometimes, unfortunately, you learn by failing. In Louisville, we’ve
encountered challenges
that have been disruptive to residents and caused service issues for our customers.
We’re not living up to the high standards we set for ourselves, or the standards we’ve demonstrated in other Fiber cities. We would need to essentially rebuild our entire network in Louisville to provide the great service that Google Fiber is known for, and that's just not the right business decision for us.
The lessons we’ve learned in Louisville have already made us better in our other Google Fiber cities. We’ve refined
our micro trenching methods
and are seeing good outcomes elsewhere.
For that, and
many other reasons
, we are deeply grateful to Mayor Greg Fischer, the City of Louisville and its residents for their partnership and spirit of innovation over the past two years.
~~~
author.name: Google Fiber
author.title:
category: city_news
The Google Fiber blog is now located here
.
Labels
3d
Android
announcement
app
apple
April Fools
Austin
CBRS
channels
channels tv
choose dubs dread service plan
cinemax
Community Connections
Connected Communities
construction
deadlines
digital divide playbook mbit
Digital Inclusion Fund
Discovery
education
education schools students
en espanol
Español
expansion
Fiber behind the scenes
fiber poles
Fiber Space
fiber tv
fiberhood
fiberhood deadlines
fiberhoods deadlines signup
fiberhoods installation
Gladstone
Grandview
gybo
hbo
installations hanover heights
iPad
kansas
kansas city
Leawood
lee's summit
local government
Merriam
Mission
Missouri
nashville
North America
olathe
On Demand
otmr
Prairie Village
premiere
premium package
Provo
Raleigh
raytown
SAS
shawnee
sign up installation
signup
small business
spectrum
True Blood
tv
website
Archive
2020
Feb
Jan
2019
Dec
Oct
Aug
May
Feb
Jan
2018
Nov
Oct
Jul
May
Mar
Feb
Jan
2017
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Mar
Feb
Jan
2016
Nov
Oct
Sep
Aug
Jul
Jun
Apr
Mar
Feb
2015
Dec
Nov
Oct
Sep
Aug
Jul
May
Apr
Mar
Jan
2014
Dec
Nov
Oct
Sep
Jul
Jun
May
Apr
Mar
Feb
Jan
2013
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
2012
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Feb
2011
Dec
Aug
Jul
Jun
May
Mar
2010
Dec
Oct
Jul
Mar
Feb
Feed
Follow @googlefiber
Follow
Follow