Central Library (downtown), 14th West 10th St., Kansas City, MO, 1:00 p.m. - 5:00 p.m. Union Station Grant Hall, 30 West Pershing Rd. #400, Kansas City, MO, 1:00 p.m. - 5:00 p.m. Main Library, 625 Minnesota Ave., Kansas City, KS, 1:00 p.m. - 5:00 p.m. Northeast Branch Library, 6000 Wilson Rd., Kansas City, MO, 1:00 p.m. - 5:00 p.m. Outside Papa Lews Restaurant, 2128 East 12th St., Kansas City, MO, 1:00 p.m. - 5:00 p.m. Nutter Ivanhoe Neighborhood Center, 3700 Woodland Ave., Kansas City, MO, 1:00 p.m. - 5:00 p.m. Bluford Branch Library, 3050 Prospect Ave., Kansas City, MO, 11:00 a.m. - 2:00 p.m. Miracle Temple Church, 2106 Quindaro Blvd., Kansas City, KS, 12:00 p.m. - 3:00 p.m. West Wyandotte Library, 1737 North 82nd St., Kansas City, KS, 1:00 p.m. - 5:00 p.m. Dollar General parking lot, East 73rd St. & Prospect Ave., Kansas City, MO, 2:00 p.m. - 5:00 p.m.
Our installers will go over all the details with you when they arrive to make sure you’re comfortable with exactly what is being installed and where it is going, but here’s a basic overview for now At first, the majority of our work in your fiberhood will be outside, getting Google Fiber ready to bring to homes. We’ll be stringing Fiber on utility poles, and, in some cases, installing it in the ground. Next, we’ll bring our Fiber connection from the street to the side of your house. This will happen before your scheduled installation appointment, but we will let you know that we’re coming and knock on your door before we go to the side of your house. Once Fiber is connected to the side of your house, we’ll contact you to schedule your installation. On your installation day the first thing we’ll do is drill a hole (tiny) in an exterior wall to bring the fiber inside. Then, we’ll cover the hole with a mounted wall plate and Fiber Jack on the interior wall. The Fiber Jack, which is about the size of a deck of cards, will convert the fiber into a gigabit Ethernet connection, which will then connect to your Network Box. The Network Box is your Google Fiber router, enabling wired and wireless connectivity to all devices throughout your house. You get to decide where everything will go (within reason). Our installer will be happy to help you figure out device placement. If you are a Gigabit + TV customer, the final installation step will include installing the Storage Box right next to the Network Box and then hooking up each of the TV Boxes you’ve ordered.
You can cancel your service any time before we begin construction in your fiberhood (only your $10 registration fee is non-refundable). If you decide to cancel Google Fiber service after it has been installed at your home, you’ll be responsible for:
$300 Construction Fee:
if you have had any Google Fiber service for more than one year, you owe nothing if you paid the construction fee in full, you owe nothing otherwise, you owe $25 x the number of months remaining in your first year of service
Devices for Gigabit + TV Customers:
if you have had Gigabit + TV service for more than two years, you owe nothing otherwise, you may return the devices in good working order within 45 days of cancellation or you may pay a prorated amount based upon the value of the devices
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